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The user experience field is named after its intended beneficiaries. Users, end-users, customers—all of our terms for people are commercial or pragmatic, which stands to reason since most of us spend most of our time creating or improving experiences on behalf of profit-oriented businesses. Lately, I’ve started thinking that our view of the human as a “user” is incomplete. Yes, interacting with interfaces does come down to using technology, but just as “customer” is a more comprehensive term in the commercial realm, we need another term to describe other important relationships in people’s lives. One of the most important relationships people have is with government. Whether at a local or national level, citizens interact with their governments in myriad ways, and these days those touchpoints increasingly take place via websites, phone apps, or other types of technology.
Comme le rapporte le Guardian , l' Islande est en train de crowdsourcer la rédaction de sa constitution : " I believe this is the first time a constitution is being drafted basically on the internet , " said Thorvaldur Gylfason, member of Iceland's constitutional council. "The public sees the constitution come into being before their eyes … This is very different from old times where constitution makers sometimes found it better to find themselves a remote spot out of sight, out of touch