Business news, trends and insights. It's Time To Bring Design Thinking Down From On High. If You Want Secure E-mail, Don’t Write It or Send It. When Lavabit—an e-mail service used by National Security Agency leaker Edward Snowden—suspended service last week amid hints that it had received a government demand for information, a competing service called Silent Circle made a draconian decision: to obliterate all of its customers’ stored e-mail.
The episode pointed out two fundamental weaknesses in e-mail. First, even if an e-mail service encrypts messages for secrecy, as Lavabit and Silent Circle did, the e-mail headers and routing protocols reveal who the senders and receivers are, and that information can be valuable in its own right. And second, the passcodes used as keys to decrypt messages can be requested by the government (if held by the e-mail company) or simply stolen by sophisticated malware. When e-mail was created 40 years ago, security or anonymity wasn’t part of the design. Lavabit’s founder, Ladar Levinson, says he suspended operations rather than be “complicit in crimes against the American people.”
Wealth Manager. Practice Management content from WealthManagement. Home - Insurance & Technology. A 30 Year-Old Hacker Just Swore At The Most Powerful Man In Global Surveillance. While US Army Gen.
Keith Alexander, the head of the National Security Agency, was barred from this year’s DefCon hackers conference, Black Hat, another like-minded conference, welcomed him with open arms. Well, not everybody at the conference did. One hacker in particular, felt the need to interrupt Alexander’s his presentation, Wednesday morning US time. Andy Greenberg of Forbes writes: Alexander was about a half hour into his talk when a 30-year-old security consultant named Jon McCoy shouted “Freedom!”
“Exactly,” responded Alexander. “Bulls***!” “Not bad,” Alexander said, as applause broke out in the crowd. “No, I’m saying I don’t trust you!” “You lied to Congress. Alexander went on to deny that he lied to Congress, and plead with the hackers to help the NSA become better if they think it so bad. “The whole reason I came here was to ask you to help you to help us make it better,” said the general, according to Greenberg. Investopedia.
Financial Information Technology - Download research for free. The 6 Disciplines Behind Consistently Great Customer Experiences. Mature companies routinely perform a set of sound, standard practices that result in a high-quality outcome.
It's true for manufacturers—they don't get up in the morning and start pondering how they'll produce high-quality widgets that day. Similarly, retailers have practices for keeping their supply chains flowing and their shelves stocked, and media companies have practices for getting the news online and into print. That's how grown-ups do business. Companies that want to produce a high-quality customer experience also need to routinely perform a set of sound, standard practices. These practices fall under six high-level disciplines: strategy, customer understanding, design, measurement, governance, and culture.
Strategy The strategy discipline is your game plan. The customer experience strategy defines the intended experience. The strategy discipline is critical because it provides the blueprint for the experience you design, deliver, manage, and measure. Customer Understanding Design. ThinkAdvisor: Investment News and Analysis for Financial Advisors. Home - Bank Systems & Technology. Home - Wall Street & Technology. Wealth Manager.