Adobe unveils Connect 8 Web and videconferencing tool set. News November 1, 2010 01:30 PM ET Computerworld - Adobe Systems today unveiled Adobe Connect 8, a Web conferencing tool that supports videoconferencing on desktops, in conference rooms and most mobile devices. The update, the first since version 7.5 came out a year ago, includes an improved user interface the company said can cut down on technical worries with set-up and customization that seem inherent with many Web and videoconferencing systems, Adobe officials said. Six-year-old Adobe Connect, which competes with Cisco Webex, Microsoft Live Meeting, Citrix GoToMeeting and multiple offerings from smaller players, has grown quickly especially since 2009 when bookings grew by 50% over the prior year.
"What really sets us apart is ease of meeting access," he said in an interview. Londgren also noted that the product has benefited greatly from its ability to access a Web or video conference through the Adobe Flash Player plug-in. Connect 8 will be available by the end of November. Connect 8 | Tech specs. Adobe Connect User Community. Connect 8 | Forum aux questions (FAQ) How Adobe Uses Connect Pro for HelpDesk Support. HelpDesk Support Video Player. Using Connect Pro to Provide Rich Helpdesk Support, Part 1.
Many of our customers use Connect Pro as a tool for their IT support helpdesk. It enables people to be on the same page quickly as they both look at the same thing and is critical to drive down average call duration. Internally at Adobe, our helpdesk team built an AIR application that enables any employee to start a chat conversation with a service agent and at any time the conversation can be escalated into a screen-sharing session to accelerate the resolution. In fact, Alistair Lee did a demonstration of this in another tutorial. The question, I am getting asked a lot is how to log people immediately in the meeting room to by-pass the login screen. In the case of a helpdesk use case it dramatically streamlines the workflow to get the user in the room.
Let's look at how to do this in Part 1 of this Tutorial. Logging Someone Automatically in a Meeting Room as a Guest Here is the URL you need to send: So in my example the URL would be: Living and breathing Adobe Connect? « Adobe Connect Blog. By Francesca Lohman, senior product marketing manager A prominent research firm recently estimated that only 4 percent of U.S. information workers use Web conferencing on a daily basis. It got me to thinking about the ways we use Adobe Connect here at the company. Granted, I work on the product team – and everyone at Adobe has what essentially amounts to an unlimited license – but what is it that makes working this way so fundamental and basic to us, like using email or IM?
Admittedly, we’re “alpha-users”, but much of what we’re doing is worth consideration by our customers. I participate in Adobe Connect meetings several times a day, every day; not one goes by when I’m not either hosting or attending. I estimate that on average, I’m in Adobe Connect meetings 4 -5 hours a day… wow! A few thoughts/examples, some more serious than others: Our slogan used to be, “The next best thing to meeting in person.” Do you have other examples to share of day-to-day uses you couldn’t do without? Cheers, Manage Users and Groups in Connect Pro with LDAP.