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IT-Gipfel _ Paper

The Internet Ombudsman. On this service, consumers can register their complaints about products or services that they have purchased on the Internet and have them resolved by neutral conciliators and adjudicators. We operate a two stage process:- 1. Mediation: A neutral third party engages in confidential discussions with each side to try to facilitate an agreement with which both parties find acceptable. To achieve this, he or she will seek to understand as much as possible as to the concerns of each party and try not just to identify a fair and just outcome, but one that both parties can find appropriate.

It may well be that such a solution requires novel elements that a court would not be empowered to order.

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