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The 5 habits of highly effective field researchers. Visiting your customers at their place of work — sometimes called ethnography, shadowing, contextual inquiry or simply a site visit — is the best way to understand the way people do their job.

The 5 habits of highly effective field researchers

This understanding is central to doing great design as it helps you really understand the needs, motivations and goals of your users. But if you’re not careful, it’s easy to waste the opportunity and end up overwhelmed by what you’ve observed. I’ve been fortunate to work with a number of user experience researchers, and I’ve noticed they all tend to be detail-oriented, highly motivated and conscientious. But when I think specifically about the field researchers I’ve worked with who have stood out from the crowd, there are a handful of particular behaviours I see in each of them: They create a focus question.They audio record the sessions.They take photographs of the environment.They take great notes.

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Uso de Tecnología. Acompañamiento (Tutoría y Seguimiento)