Reference

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Standards

SFIA Foundation | Access the Framework | Access the SFIA Information | SFIA Foundation

Information Technology - Information Security – Information Assurance | ISACA

IEC 20000-1:2011 - Information technology -- Service management -- Part 1: Service management system requirements

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution.

http://www.itil-officialsite.com/home/home.aspx

Reference

SFIA Foundation | Access the Framework | Access the SFIA Information | SFIA Foundation

Information Technology - Information Security – Information Assurance | ISACA

IEC 20000-1:2011 - Information technology -- Service management -- Part 1: Service management system requirements

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