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User Experience

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"User experience" encompasses all aspects of the end-user's interaction with the company, its services, and its products. The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother.

Next comes simplicity and elegance that produce products that are a joy to own, a joy to use. True user experience goes far beyond giving customers what they say they want, or providing checklist features. In order to achieve high-quality user experience in a company's offerings there must be a seamless merging of the services of multiple disciplines, including engineering, marketing, graphical and industrial design, and interface design. Foxtons allegedly hacked as list of user passwords posted online. Estate agent Foxtons is currently investigating a possible data breach, which may have resulted in the personal information of 10,000 customers being compromised. A list including the email addresses, usernames and passwords, many partially obscured, of alleged MyFoxtons users was posted on Pastebin and linked to on several security sites, but has now been removed.

The list is still available elsewhere, reports PCPro.co.uk and Softpedia. "We have been able to download the list of usernames and passwords that were posted and are currently running checks to determine its veracity," Foxtons said in an email to MyFoxtons users. Although the list doesn't contain financial information like credit card details, access to a user's MyFoxtons account could allow a person access to their home address and phone number. It is not currently known who is behind the reported breach, or how they may have gained access to the data. Foxtons declined to comment. Nine User-Experience Tips to Rule Them All — I.M.H.O.

1. Copy is design, too. The way that you describe and label the product is just as important as the visual design + feature set. It’s particularly important in getting users to sign up. People want to know exactly what you will do for them, and how you will do it, within seconds of landing on your website or app page. 2. Garish usually wins. Forget minimalist, simple design. 3. Your app is treated like a living, breathing person. 4.

Before you get too complicated, make sure that all of the basics are handled. 5. If you gamify your app, your users will treat it like a game, and all games must end. 6. Don’t expect your users to put a lot of time, effort, and data, into your system right off the bat. 7. Do one thing really well, instead of two things moderately well. 8. Is there a way you can give some of your users a truly astounding treat every blue moon? 9. To really help someone, you sometimes need to nag them. Banks need to focus on user experience says IDEO design director Anne Pascual. Anne Pascual is a design director at IDEO, Munich. In addition to her role at the design and innovation consultancy she speaks about early stage innovation, user experience design, design research and much more.

She will be speaking at Wired Money on 1 July. Wired.co.uk: What does design have to do with finance, money and banking? Anne Pascual: Finance, money and banking are a part of daily life, amongst many other things we all need to juggle and balance, which can often create tensions and friction. Whether we like it or not, we constantly need to make decisions. Is this an area where the sector has traditionally fallen down? Additionally, the vast majority of financial institutions have been built and optimised around products and individual channels, not around holistic user experiences. In an ideal world would a company like IDEO be irrelevant? You specialise in user experience in the digital space. I do think that solving a real problem means focusing on engagement.

6 Proportions to Compare when Improving the User Experience. Jeff Sauro • April 17, 2012 One of the simplest ways to measure any event is a binary metric coded as a 1 or 0. Such a metric represents the presence or absence of just about anything of interest: Yes/ No, Pass/ Fail, Purchase/No Purchase, On/Off. Fundamentally the binary system is at the heart of computing as we know it. It also plays a critical role in user research. Binary measures can even apply to traditionally qualitative research such as noting whether a user mentions distrust of sales people or marketing materials in an interview. By adding up all the 1's and dividing by the total number observed you get a proportion.

You can use proportions to help make data driven decisions just about anywhere: Which design converts more? When it comes to comparing independent proportions you'll need to conduct a statistical test called the 2 proportion test (which is equivalent to the Chi-Square test). Here are 6 examples of proportions and the statistical results to get you thinking: Building a Better User Experience by Designing in the Browser. As a web designer at Four Kitchens, part of my job is leading the production team’s visual design objectives. A key part of this process is ensuring the client’s satisfaction with the overall look and feel of the site. Since most of my projects utilize an agile development process, I am no stranger to shifting objectives or newly added requirements.

One of the biggest challenges I face in agile development is adapting the design process to fit. If you’ve ever worked on a traditional web design project, it should come as no surprise that the most common way to get client sign-off on visual design is through comps. Generally speaking, a comp is a comprehensive, high fidelity, Photoshopped layout of a website—or rather, what appears to be a website. It is just an image after all, an image of what your website would look like under perfect weather conditions. 1. 2. Comps do not present the client with any sense of interaction. 3. 4. Changing the Process Style Tiles for Miles In Summary.

Seven Tips for Writing Usability Task Scenarios. Jeff Sauro • April 16, 2013 The core idea behind usability testing is having real people trying to accomplish real tasks on software, websites, cell phones or hardware. Identifying what users are trying to do is a key first step. Once you know what tasks you want to test, you'll want to create realistic task scenarios for participants to attempt.

A task is made up of the steps a user has to perform to accomplish a goal. Crafting task scenarios is a balance between providing just enough information so users aren't guessing as to what they're supposed to do and not too much information so you can simulate the discovery and nonlinearity of real world application usage. Be specific: Give participants a reason or purpose for performing the task. Job: User Experience Lead - Mutual Mobile.

eBay seller sues over negative feedback. Ratings are important on eBay. Lots of buyers use them to assess the quality and reliability of particular sellers, and lots of sellers will go to great lengths to keep perfect or near-perfect ratings. But an Ohio company named Med Express has shown it's willing to go further than other sellers: it's willing to litigate. When Med Express got its first piece of negative feedback, it filed a lawsuit, insisting that the feedback be removed from eBay. Amy Nicholls paid $175 (£115) for a microscope light, as well as $12 (£8) for shipping.

She was annoyed when she had to pay an extra $1.44 (94p) in postage due and left feedback complaining about that inconvenience. Med Express asked her to remove the feedback and she refused. The company complained that because it offered to refund her the $1.44, she should have taken down the feedback, which had the potential to hurt its business. Med Express sued, but the company may regret its decision. It looks like Med Express picked the wrong fight. User Interface Guidelines - Google Glass. 6 User Experience Statistics You Should Pay Attention To.

Numbers, feedback, trends and other statistics coming from several areas which lie within and outside an organisation are factored so deeply in User Experience (UX) that they make their gathering, evaluation and the setting of action points an intricate science in and of itself. Indeed, the depth that is involved in the field of User Experience and its growing prevalence that spans through a wide range of industries can make it a daunting task to even decide which statistics are worth gathering and analyzing let alone how to analyse them and decide on what corrective measures to take based on their analysis.

The difficulty lies not only in the ability to cull the important statistics from the more superfluous ones but also on deciding how much is necessary. This is the headache that User Experience experts, and those in other related fields, must contend with on a regular basis. What pearls of wisdom have these sages to impart, then? 1. 4. Let us discuss each in more detail: 1. 2. 3. 4. Android Updates, News & Apps. Discover the latest Android tips, top apps, new features, Android updates, cool accessories and more.

Join millions of users getting the latest:✓ Android tips, tricks & secrets✓ Android apps & games✓ Software updates & firmware upgrades✓ Android widgets & tools✓ Android manuals & guides✓ Android themes, wallpapers & accessories What are the best Android apps for my Galaxy S4? Where can I find help or easy how to guides for my Nexus 10 tablet? What are the latest Android updates & upgrades for my Nexus 5? Drippler has all the answers! ★ Press✓ "Turn Your Phone Into the Best Damn Phone It Can Be" - Gizmodo✓ "A must-have for Android owners" - TheNextWeb✓ "Drippler offers news on Android updates and useful apps" - The New York Times✓ "Try Drippler. . ★ Permissions✓ Access to external storage - to enable moving the app to SD card✓ Prevent phone from sleeping - only when getting new drips and will only prevent sleeping for a few seconds✓ Accounts - for Google+ sign in.

12 Private Social Networking Apps for the Discreet User. Social networking exploded with Facebook and most of us flocked to it like bees to a honey pot. Having an online identity became pretty much a no-brainer and the lure of catching up with all your friends and family from across the world in one place, getting updates about their life and checking out pictures of all their important events was too much to resist.

It was a great idea and we loved it, adding all our long lost friends and near and distant relatives as a consequence. The trouble, however, started amid growing concerns over security issues that we maybe letting on our private lives to more than just friends. Coupled with the realization that we may not really want our parents to check out pictures of that wild weekend party or our bosses to read that latest status update where we are cribbing about their unreal expectations, the need for a much more controlled online space opened up. Here, we present 12 apps that cater to the growing needs of a private social network.

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