SaaS

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Riva Integration Server delivers transparent, bi-directional, server-side integration for Microsoft Exchange, Novell GroupWise AND Salesforce. End-users are not required to install or configure any client plug-ins. Server-side Salesforce Integration for Exchange and GroupWise Do you need to access your Salesforce address book and calendar data in Outlook or GroupWise? Riva Integration Server from Omni satisfies the business need for salespeople and support staff to have full access to CRM calendar data (appointments, tasks, phone calls), address book information (accounts, contacts, leads) and other CRM-specific sales and support data (opportunities, cases and quotes) from ALL Outlook and GroupWise clients – Outlook, Outlook WebAccess, Microsoft Entourage for Mac , ActiveSync, BES, IMAP and all GroupWise clients. Beyond Outlook and GroupWise CRM Plugins - Advanced CRM Integration

Omni Products: Server-side CRM integration and identity management integration for Active Directory, Exchange, eDirectory and GroupWise

http://www.omni-ts.com/crm-integration/salesforce.html

Highrise Tour

Every contact in Highrise gets a page. You and your co-workers can add notes from calls, conversations, meetings, or any other historic information about this person. Watch an audio/video tour of Tasks Tasks help you get things done. Assign tasks to yourself or to others. Add action categories (Call, Thank You, Demo, Fax, Email) for quick scanning. http://highrisehq.com/tour
http://en.wikipedia.org/wiki/Software_as_a_service

Software as a service

Software as a service ( SaaS , pronounced sæs or sɑs [ 1 ] ), sometimes referred to as "on-demand software" supplied by ISVs or "Application-Service-Providers" (ASPs), [ 2 ] is a software delivery model in which software and associated data are centrally hosted on the cloud . SaaS is typically accessed by users using a thin client via a web browser .