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Is the 1,9,90 Rule Outdated? The so-called 1% Rule has been around (as far as I can work out) since 2006 when it was mentioned in a blog post by Ben McConnell of the Church Of The Customer blog who talked about how "small groups of people often turn out to be the principal value creators of a democratized community". Shortly after that, usability expert Jakob Nielsen defined it further, describing the 'participation inequality' apparent in most online communities where the majority of users (90%) are 'lurkers' who don't contribute, a small minority (9%) contribute a little, and an even smaller minority (1%) of users account for almost all the action. Over time, this seems to have morphed into a 'creators' (1% of people create content), 'editors' (9% edit or modify that content), and 'lurkers' (90% view the content without contributing) framework.
Erin Kissane gives a fascinating presentation of her thoughts on some of the missteps made so far by some brands, and suggests 3 qualities to strive for when creating content frameworks. She suggests that these provide a context for the usual references of UX and IA people, and those us marketing folk (useful, relevant, entertaining etc). Namely: 1. Balance - harmonising seemingly opposing user needs, whilst leaving room for users to find their own uses for the content we create. An example of a balanced approach is Google’s home page – just a logo and and a search box (no ads!) The Future of Content? | mitchado about much
Q&A: Steffan Aquarone on online video best practice in Share 6 in Share We caught up with the report's author, , to find out more about how the world of online video has changed since the last version of the guide, and what the future holds for this rapidly moving space.
Twice a week this month, Digiday will examine ways of “Improving Web Video.” We’ll cover both challenges and opportunities in online video and highlight brands and publishers getting it right. The series is made possible through the sponsorship of Vizu. Brands love video. The Web has produced some memorable brand efforts dating back to the release of BMW Films. It’s also produced its share of duds. 5 Brand Videos That Don’t Suck