Five Ways to Deal with Negative Online Comments. By: Gini Dietrich | December 13, 2011 | When I speak, it’s pretty typical I’ll hear something along the lines of, “What happens when we begin participating online and someone says something bad about us?”
The fact of the matter is, people are already saying bad things about you. You have unhappy employees, upset customers, even belligerent investors. The web doesn’t change that.