Hello everyone, Audrina grey here is a graduate in IT Technology and working as a travel consultant. My hobbiess are singing, sketching and enjoys ice skating. I like to share my thoughts on techy gadgets, technology and entertainment etc.
Industries. Brochures. IGT Services. Technology. Is uberized working model the future of customer service? Understanding the uberized working model If one has to explain uberized customer service in a single line, it will be ‘fulfilling customer service request on demand through a flexible and virtual workforce in the shortest possible time frames.’
The biggest enabler of this model is the expanding gig workforce across the world led by diverse agent profiles – more industry experienced agents, work at home mothers etc. According to a survey of 6,500 executives worldwide conducted by BCG in partnership with HBS in 2018, ~40% of respondents said they expected freelance workers to account for an increased share of their organization’s workforce over the coming five years. But why are we observing the industry transition towards this new delivery model? Customer Equation in the new normal - IGT Solutions. How Airlines Can Benefit From Aviation BPO Service. The airline industry has faced numerous challenges in the past few years, including rising fuel prices, ever-rising expectations of the customers, change in environmental regulations, and more.
The global spread of coronavirus has been the latest calamity to the aviation industry. To cope with all these challenges, airlines have been on the lookout for ways to cut their costs while ensuring maximum customer satisfaction. Robotic Process Automation Service Providers. WHY WORK AT HOME SOLUTION IS BENEFICIAL FOR COMPANIES? IGT Solutions : Travel Technology & Customer Engagement Service Provider: 5 AI And ML Powered Solutions And The Pandemic Epoch. There are several ways to diagnose problems and find solutions to execute them.
Evidently, companies are deploying AI and ML-powered solutions to respond to customer requirements in the existing coronavirus era. Covid-19 has brought critical times to the world, but on the flip side, it has propelled the businesses to serious implications across the globe. AI and ML-powered solutions help businesses to adapt to the new business environment. Since Covid-19 is creating a ‘new normal,’ several AI and ML-powered solutions help the business to grow with remotely accessed operations. Here are a few of those important solutions: IGT Solutions : Travel Technology & Customer Engagement Service Provider: 5 AI And ML Powered Solutions And The Pandemic Epoch. IGT Solutions — An Improved Customer Experience With Automation. Technology Consulting Services In The Modern Day Digital Age by Audrina Grey. Airline GDS Queues Processing Automation. Logistic and Air Cargo BPO Services - IGT Solution. Robotic Process Automation Service Providers for Travel Industry.
Travel & Technology: IGT Solutions – Ensuring Enhanced Customer Service Solutions during the Pandemic. Robotic Process Automation Services – Transforming Your Business For Good. Benefits Of Choosing The Services Of Big Data Analytics Companies. Big data refers to huge datasets that undergo a detailed evaluation to reveal trends, patterns, and associations in connection with consumer interactions and behavior.
The advancement of the internet has brought about a revolution in the world of big data and paved the way for wireless networks and other technologies. Conventional systems cannot assess, process, and store huge volumes of unstructured data. Today, large-scale businesses are not the only ones to use big data for making data-driven decisions. Big Data Analytics Companies - IGT Solutions. IT Service And Solution Company. Baggage Helpdesk Service. Enabling Superior Customer Experience for Technology companies In today’s dynamic business environment, technology companies such as retail & e-commerce, OTAs/TMCs and other fast growth tech companies face tremendous economic and margin pressures to manage customer expectations and cost challenges.
WHY HAVING A TRAVEL APPLICATION IS IMPORTANT TO STAY RELEVANT IN THE TOURISM BUSINESS. WHY HAVING A TRAVEL APPLICATION IS IMPORTANT TO STAY RELEVANT IN THE TOURISM BUSINESS?
KEY FEATURES OF TRAVEL APPLICATIONS? 1. SMART BOOKING: 2. EASY TRANSACTION: 3. Robotic Process Automation Services Revolutionizing the Way Businesses Work by Audrina Grey. Leading Devops Service Providers. Travel Chatbots – Serving Your Company Rightly During the Pandemic – IGT Solutuions. The current COVID-19 situation has left a big impact on the travel and hospitality industry around the world.
People in large numbers have canceled or postponed their journeys. Likewise, even most of the travel agents were compelled to return the ticket fares to the passengers due to a collective halt of all the flights worldwide. Even though the flights have resumed in limited strength, the condition is still not that favorable. The role of travel bots here becomes important in providing every possible information regarding their flight or hotel booking and other related aspects. But why chatbots? Consumers prefer getting answers to their questions in real-time. Mentioned here are several other benefits of using travel chatbots. Reduce operational costs: A potential customer looking to book a flight is likely to ask several questions. Chatbots have become complete travel assistants and can help customers with a lot of useful information depending on their requirements. Work At Home: Is It The Most Effective Solution In This Pandemic Era?
The pandemic forced the entire world to adopt new ways of working that would be efficient and convenient for all.
Work at home quickly became the go-to alternative to working in a physical office space. People from several industries have adapted well to operating remotely and have been able to enjoy the numerous benefits that this practice accompanies. Hiring a Testing Service Provider For Your Travel Company. By Audrina Grey Travel Technology Analyst Thriving business outcomes for any industry rely heavily on the intelligent functioning of IT systems and processes.
The same holds true for the travel and hospitality domain as well and this is where software testing plays an indispensable role. An integral part of the software development life cycle, it ensures flawless functioning of the concerned system, hence making way for enhanced customer experience. The need is therefore to look out for a seasoned software testing provider that could make your IT system work with perfection. The role of a software testing company. Queue Management Solutions. Big Data In Aviation. How Is Technology Playing A Vital Role To Fight The Battle Against COVID-19?
Public health officials are paying attention to countries flattening the curve with regards to COVID-19.
When the pandemic broke out, it was discussed that China was able to contain the spread because of strict measures taken to trace the carriers with the help of digital tracking. While China was able to bring the epidemic under control using digital tracking, there are other countries that have also been able to do a great job in reducing the spread and they all happen to be in East Asia. Countries like South Korea, Singapore, Taiwan, India etc. are applying technology to contain the spread of COVID-19 and trace the thread of carriers; also known as contact tracing.
Contact tracing is a tool that has been around for decades. Why Are Chabot's Gaining Traction Amidst COVID-19? The outbreak of the COVID-19 pandemic has occurred at a time when connectivity and communication is at its peak. Still, keeping pace with the distribution of information remains a challenge for some industries. Many are struggling to address multiple user queries, not to mention the stress it is causing on employees; this is especially the case with the travel sector. As more and more flights started to cancel, travel and hospitality experts were and continue to be flooded with calls and chats. Video Analytics made intelligent. With Work-at-Home becoming the new normal, high-performance organizations are looking for innovative solutions to make remote work environment safer and more secure. Data security is amongst the top three priorities for organizations looking to implement work at home. As the need for security and automation increases, industries are adopting video surveillance technology to enable a secure remote environment.
Is it possible to revive business travel? As airlines try to beef up their schedules for the summer, even though the number of flights will be lesser and airports will mostly seem like ghost towns, no one really knows how soon tourism and business travel in particular will recover. As we wait at home, waiting for a hint of normality, we find ourselves wondering how business travel will change after Covid-19. There is a high possibility that business travel will dip significantly based on the changes seen during the last few months. With close to zero expenses on business travel, companies have been looking at saving costs. As most of the work is being accomplished remotely, companies might just decide to cut back business travel costs. Although business travel will rebound eventually, it will do so at a slow pace and will bring with it a lot of changes.
Key elements for building a successful customer experience management. Companies today understand that they are in the customer experience business. When dealing with customers, they must keep in mind that as situations change, so do the customers’ expectations. In today’s times, brands don’t want to lose the opportunity to go beyond customer’s expectations, any opportunity to deliver a tiny bit more than the customer’s expectations will foster engagement and delight. Leveraging how customer’s think during their journey with your brand and how they react to what happens to them along the way will lead to more opportunities.
The best form of customer experience is when a consumer is provided with a solution before they express a problem or realize they have a problem. It is not just about touchpoints anymore, it is about the entire journey. Legacy System Migration. One Stop Solution With Lost Baggage. Get Better Contract Management System. Benefits Of Airline Data Analytics. Data Analytics In The Travel Industry. Airline Digital Transformation. Advantages of Airline Digital Transformation for the Involved Stakeholders Airline digital transformation is not only about modernizing the software, but it also marks a radical rethinking of any organization with respect to technological innovation. Customer experience management in the wake of a pandemic. Customer service and customer experience are becoming hot topics these days. Leveraging Social Media Marketing in the COVID-19 age.
With the financial strain caused by the impact of COVID-19, several companies have been forced to focus their financial resources into the threats they face at current. Choosing which information to share and how to reassure is a decision that requires careful planning with the current situation. But businesses need to stay relevant at this time more than ever, and social media marketing is a cost effective way to promote today. The new normal for travel in a post COVID-19 world. While airlines, hotels, cruises and other travel and tourism based sectors are keen on the return of passenger volume, they are aware that much of it will not be the same. How Automation Is Alleviating The Most Significant Pain Points Of The Travel Industry.
Automation has become a necessity over the decades and has augmented human activity by transferring repetitive tasks to computers. It has been creating waves of opportunities for several industries like telecommunications, manufacturing, healthcare, travel and hospitality etc. How Automation And Artificial Intelligence Can Enhance Travel Industry's Journey.
Let’s establish one thing, businesses should automate. While we will be talking about various ways automation and artificial intelligence (AI) can streamline processes and enhance customer experience, let’s understand what automation and AI actually are. Top Robotic Process Automation Company. If you were told a few years ago that the technology that you see in sci-fi films would be achievable in real life, would you have believed it? Maybe, maybe not. Artificial intelligence, facial recognition, advanced computers and phones seemed like a world that only existed in Hollywood movies. BPM Services. BPM or Business Process Management is among the most rapidly growing industries nowadays. Hotel Data Analytics. Airline Data Analytics. By Audrina Grey Travel Technology Analyst Technology has significantly brought about a change in the way businesses communicate with their customers, build workflow, and take major decisions.
The competitive aviation world has also witnessed a positive change in this regard, with big data transforming the airlines including a selection of seats, ticket purchase, luggage, boarding, and more. The airline data analytics helps the involved companies with improved planning, timely response to market demands, and constant monitoring of major elements relevant to the airline industry. When followed properly, data analytics can help organizations in the airline industry achieve lower operating costs, increased profit margin, and better customer service.
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