RBS customers hit by more IT glitches. 21 November 2014Last updated at 11:43 ET RBS faced more IT troubles on Friday, the day after it was fined £56m for its 2012 meltdown Some Royal Bank of Scotland customers have had problems using credit and debit cards in stores and at cash machines, the day after RBS was fined £56m for its 2012 computer meltdown. Customers of RBS and its subsidiaries, NatWest and Ulster Bank, were unable to use Visa debit and credit cards.
An RBS spokesperson said the breakdown had "minimal customer impact". It said the problems affected "a small number of people" conducting higher value and international transactions. The problems started at 7.45am and were resolved by 9.15am, the bank said. On Thursday, the bank was fined £56m by UK regulators over its huge systems crash in 2012, when 6.5 million customers - equivalent to 10% of the UK population - faced problems that lasted in some cases several weeks. 21 November 2014Last updated at 11:43 ET. #SIAM Tip: Start with the Viable System Model and build out using #ITGOV, #EA,… Can Social Media Make ITSM Fun Again? CIO — In yet another example of consumer technology driving enterprise IT innovation, IT Service Management (ITSM) vendors are embracing Facebook-like social interfaces in order to connect customers with their constituents—employees, customers, partners and suppliers—in ways that fundamentally change the nature and meaning of service management.
"Like so many things today, it's being driven by the end user&hellup;comfortable with Facebook or Twitter or IM or Skype," says George Spalding, vice president of ITSM consultancy Pink Elephant and co-author of the ITIL V3 Continual Service Improvement core volume. "If IT blocks them, which some organizations do, then IT is viewed as the Luddites. " Longtime service desk players such as ServiceNow, BMC Software and FrontRange, as well as newcomers such as ITinvolve, are leveraging not just social interfaces but the entire concept of social to let people interact with IT and, in some cases, the rest of the organization. This does two things. How one organization took care of its IT financial management mess. One of the things that I like to do in the marketing classes I teach is to share from Geoffrey Moore’s book, “Crossing the Chasm.” In the book, Geoffrey discusses how building a business is like bowling. You have to start with the market segment that has the highest value proposition and is feeling the strongest pain point.
For PCs, that market segment was financial managers and the product was Visicalc (an early predecessor of Microsoft Excel, for those of you who are too young to remember). At the time, accounting was done on the mainframe, but most financial management analysis—and sometimes even budgeting—was initially done on paper. It is amazing to imagine, but this author’s first internship involved using paper and a calculator. There is no question that electronic spreadsheets revolutionized the world of financial analysis. A major IT organization in a Canadian government agency decided to end its pain of using spreadsheets for more than what they are good for—data entry. SA government adopts COBIT Framework. The Department of Public Service and Administration recently released a circular that now compels all government departments and entities to adopt an ICT governance framework.
In this context, a Corporate Governance of ICT (CGICT) Policy Framework has been issued by the department, which maps out how governance of ICT within government entities are to be applied, structured and implemented. The development of the CGICT policy framework was primarily as a result of the assessments conducted by the Auditor General over the last couple of years. In 2010/11, the Auditor General concluded that only 21% of departments had implemented adequate governance controls, and that 79% of institutions did not have an ICT governance policy framework. The CGICT policy framework depicts the COBIT Governance Framework as the core reference for the governance of ICT. The overall policy framework is based on principles found in the King III Code, ISO/IEC38500 and COBIT5.
UK's 2e2 goes titsup. Troubled integrator 2e2 Group has left a potentially devastating trail of debts in its wake after calling in the administrators to its UK ops. The financial backers of the Berkshire-based business hauled in FTI Consulting on Monday afternoon, putting nearly 2,000 jobs at risk of redundancy. "We are working closely with management and other key stakeholders to ensure the continued provision of business critical services to the group's customer base," said joint administrator Simon Granger. He added: "In parallel we are exploring strategic options for the UK business and we have commenced a disposal process for the overseas subsidiaries". 2e2 has operations in Spain, the Netherlands, Ireland Jersey, Guernsey and the US that are unaffected.
As revealed weeks ago, the channel giant missed a banking covenant and was put on stop by disties that got jittery about their exposure to high credit lines, leading it to seek out resellers to source stock on tick. Rivals may disagree. Business continuity - ISO 22301 when things go seriously wrong (2012-06-18) Corporate governance of information technology. Information and technology (IT) governance is a subset discipline of corporate governance, focused on information and technology (IT) and its performance and risk management. The interest in IT governance is due to the on-going need within organisations to focus value creation efforts on an organisation's strategic objectives and to better manage the performance of those responsible for creating this value in the best interest of all stakeholders.
It has evolved from The Principles of Scientific Management, Total Quality Management and ISO 9001 Quality Management Systems. Management concepts that date back to 1911. Historically, board-level executives deferred key IT decisions to the company's IT management and business leaders. Short-term goals of those responsible for managing IT can be in conflict with the best interests of other stakeholders unless proper oversight is established. Various definitions of IT governance exist. Background[edit] Problems with IT governance[edit] Realities of IT Governance. IT Governance Framework Mapping.
CobIT.