Service User Involvement
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One of the great things about User Involvement is that we can take ideas that work in different contexts, adapt them and make them our own. For example, when we are training on Involvement one of the ideas that people respond to is You Said, We Did. Creating a space to record visually that you have heard what Customers/ Clients/ Service Users have said, listened and responded. The You Said, We Did board could be put up in Waiting Rooms, Reception Areas, Near the Till; anywhere close to where your users pause! Now..did we develop this idea? No, of course not!
Using PanorEmo is easy. You can try it for yourself above. The instrument is supported by audio, so please turn on the sound of your computer. Move : Use the arrows left and right in the image to move around in the environment Spot : If you see something (anything) that draws your attention (positively or negatively), indicate it by..... Indicate : Click on the character in the top, drag it to that point and drop it Rate : A circle pops up in which you can express how you feel towards that spot by selecting the relevant character Explain : In a few words explain why you feel like that and click on the green tick to save You will be able to see all characters you dropped and read the text by hovering on top of it using your mouse.