Service User Involvement
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One of the great things about User Involvement is that we can take ideas that work in different contexts, adapt them and make them our own. For example, when we are training on Involvement one of the ideas that people respond to is You Said, We Did. Creating a space to record visually that you have heard what Customers/ Clients/ Service Users have said, listened and responded. The You Said, We Did board could be put up in Waiting Rooms, Reception Areas, Near the Till; anywhere close to where your users pause! Now..did we develop this idea? No, of course not!
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Instruction how to use PanorEmo - By SusaGroup
Using PanorEmo is easy. You can try it for yourself above. The instrument is supported by audio, so please turn on the sound of your computer.
Around 60 practitioners came together at Glasgow's Lighthouse on Thursday 8 March 2007 for this very successful event. Presentations on SUI were given by Professor Gill Scott, Director of the Scottish Poverty Information Unit (SPIU); Kate Lindsay, Research Fellow, SPIU; Alison McCrae, EQUAL ACCESS Glasgow; and Joan Currie, Scottish Drugs Forum. The presentations were followed by a panel session with Barbara Anderson, Employability Team, Scottish Executive; Paul Ballantyne, Scottish Centre for Regeneration/Commmunities Scotland; Professor Gill Scott, SPIU; and Ken Wardrop, Policy Development, EQUAL ACCESS Glasgow.