Trends in IT Service Catalogs: A Menu of Services for Institutional Stakeholders. Service catalogs present the IT services available to campus stakeholders in an easy-to-understand format that communicates the value of those services and supports a service-oriented organizational approach to central IT. Imagine starting your own restaurant. What kind of food would you serve? Expensive entrees? Would you get your desserts from local bakeries or make them yourself? We can think of the types of food offered and how it is provided (in house or outsourced) as analogous to an IT service portfolio—it contains all IT services offered by an institution. Now imagine a customer sitting at your restaurant. Would the menu contain a step-by-step recipe for a complex dish rather than the name of the dish? Implementing a service catalog can also be transformative, helping move institutional IT from a technology components organization to a service-oriented organization that facilitates institutional outcomes.
Acknowledgments Notes Joseph D. IT Service Catalog Examples | Pink Elephant Blog. Someone recently reminded me that it is always easier to edit than to create from scratch. So in keeping with the release of our New Book on the importance of the IT Service Catalog I thought the readers of this blog might appreciate some links to examples available on the web. However, before you go on to navigate the links in search of example service definitions I want to qualify that these links do not necessarily represent the best practices we discuss in our book. That being said they do provide you with a glimpse at some real organizations that are kind enough to put their cookies on the table for all to sample. University of California University of Santa Cruz State of North Carolina University of New South Wales Purdue University Kentucky Commonwealth National Institute of Health University of California at Santa Cruz Stanford University Clemson University The Ohio State University The University of Texas MIT Information Services University of Wellington State of Maine University Arizona 0 likes.
NUIT Services. Services Directory | UO Information Technology. UITS Service Catalog | University Information Technology Services (UITS) The UITS Service Catalog is a web interface where UITS service information is collected and stored for future access. The Service Catalog is a combined effort involving all UITS departments to identify and provide information on services offered to the campus community.
The overarching purpose is to provide a one stop location for our campus users to find information regarding all central IT services that are available. UITS is committed to providing our campus community with a streamlined approach that will effectively communicate IT’s capabilities to the university and bridge support services for all students, faculty, and staff. Our primary goal is to augment support and services by offering a robust and effective web delivered pipeline of information that funnels our user’s needs to the appropriate technology related resource.
Please submit comments or suggestions regarding this service listing to uitsweb@email.arizona.edu. ITS Services. UC Santa Cruz home Information Technology Services Home » Service Catalog ITS Services ITS Staff Jobs Contact Us Feedback Terms UC Santa Cruz, 1156 High Street, Santa Cruz, Ca 95064 ©2012 Regents of the University of California. Privacy Policy and Terms of Use. Services | Office of Information Technology. ITS Services. Services | IT Services. Services | it.ucsf.edu. Service Blueprinting: Transforming the Student Experience (EDUCAUSE Review. Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. Ostrom is the J. Willard and Alice S. There is much discussion today about the need to transform higher education for the benefit of students, employers, and society at large. Although recent research provides evidence of the positive outcomes, financial and otherwise, that come from earning a college degree, other evidence suggests that a substantial number of students are not making sufficient gains in fundamental skills such as critical thinking and written communication while in college.2 Further, some of the cross-disciplinary skills and knowledge demanded in today's economy are often missing in traditional, discipline-based degree programs.
These are just a few of the issues that point to the need for new thinking and innovative approaches in higher education. Conclusion. World-class Service Is Within Your Reach. By Bob Hilsdon March 12, 2007 12:00 PM ET Computerworld - Achieving world-class IT service delivery is not just about operational efficiency. In the midst of increasing technology commoditization, internal IT departments must provide service that’s better than what customers expect.
At Rohm and Haas Co., we recognized this challenge a few years ago and set out to differentiate our IT department as a world-class service organization. Our goal was to partner with the business, moving from a respond-as-needed approach to a more proactive service-centric model. As a benchmark for world-class service, we set a target goal of a 3.8 customer satisfaction rating out of a possible 4. Two key issues came to the forefront: There were too many channels for communicating with IT. We found that central intake mechanism in the IT service catalog, a concept that has been advanced by the IT Infrastructure Library (ITIL) and other IT process frameworks. How to build an IT service catalog. Network World - Shane Carlson, IT service planner for grocery chain Albertsons, calls himself a glutton for punishment. His preferred method of torture? Building what he calls service catalogs, menus of services delivered by IT and other groups within an organization.
Having built such a system for Intuit over the past few years, Carlson recently joined Albertsons to build a similar system for it. He spoke at this week's IT Infrastructure Management Conference & Expo 2005 in Orlando, where IT service management is a main focus. One thing that should help his effort at Albertsons, he said, is that he suspects about 90% of the challenges encountered at Intuit will be similar to those he faces at his new employer, even though the companies are in entirely different businesses. Carlson said that his goal at Albertsons, like at Intuit, is to build what he calls an actionable service catalog, not just a static list of services. ITIL IT SERVICE CATALOG. By Hank Marquis With tight budgets and Customers all wanting the newest gadgets IT has to work smarter, not harder.
The IT Infrastructure Library (ITIL®) says to improve IT efficiency and effectiveness you need Service Level Management (SLM). However, the relationships between Service Level Agreements (SLAs), Requirements, Targets, Catalogs, Operating Level Agreements and Underpinning Contracts can be confusing and hard to figure out. Where do you even begin? Think about where service begins. How can an operator at the Service Desk support a User or Customer without knowing who does what, when and under what circumstances? A better approach is to consider the services you provide today. Implementing SLM optimizes IT operations and delivers higher quality of service to Customers at the same time – the very definition doing more for more with less! Briefly, the Service Catalog underpins the SLM process. Following are the 5 basic steps required to develop an initial service catalog. Troysblog. Someone recently reminded me that it is always easier to edit than to create from scratch.
So in keeping with the release of our New Book on the importance of the IT Service Catalog I thought the readers of this blog might appreciate some links to examples available on the web. However, before you go on to navigate the links in search of example service definitions I want to qualify that these links do not necessarily represent the best practices we discuss in our book. That being said they do provide you with a glimpse at some real organizations that are kind enough to put their cookies on the table for all to sample. Important Note: Pink has just released an exciting new Online Education Offering Service Catalog Implementation Overview. Receive practical guidance, an online version of our Service Catalog Book and useful templates. Hey troy, who would that “someone” be? A little credit where credit is due. Page 1 of 1 pages. Information Technology Service Catalog | Computing & Information Services.
North Carolina Information Technology Services (ITS) Welcome to the ITS Service Catalog. ITS provides leading edge technical services to government agencies and institutions across the state of North Carolina. We provide close to 50 services using a diverse selection of secure platforms and servers, with the latest, sophisticated monitoring tools to ensure the highest availability for your business needs. We also employ an exceptionally responsive, 24/7 multi-tier service desk to address customer concerns and troubleshoot any service-related issues.
Since a great many of our services are connected, our customers benefit from more cost effective and efficient IT solutions. Our staff of business-savvy technology services professionals are adept at bundling services for the customer’s best advantage and work closely with them to define, achieve, and measure their IT service goals. If you are considering North Carolina as your IT solutions provider, we’d be delighted to have you as our customer. Featured Services NC Identity Management. IT - Service Catalog (IT Services) :: Information Technologies | The University of New Mexico. Service Catalog | IT Services.