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Consumer rights : Directgov - Government, citizens and rights. When you buy goods or services the law protects your consumer rights. Find out who to contact for consumer protection advice. You can get help if you’re treated unfairly or when things go wrong. This includes: credit and store cards faulty goods counterfeit goods poor service problems with contracts problems with builders rogue traders Citizens Advice can give you help and advice about your consumer rights. Money Saving Expert: Credit Cards, Shopping, Bank Charges, Cheap Flights and more. Home - Advicenow.