The Balanced Scorecard Meets BPM. Should the Balanced Scorecard be a guiding force in business performance management?
Some say it's too much effort -- but the results can be stellar. BI Scorecard Blog: Top BI Trends for 2012 and a Look Back at 2011. Happy New Year! I think I am allowed to still say that until the end of January, right? When we set new year’s resolutions in our house, we tend to tweak the list for a few weeks (figuring out what’s more wishful thinking versus realistically achievable) and then up they go, taped to the kitchen cupboard, over last year’s lists. Striking an Enterprise Performance Management Balance. In truth, the science of Strategy Management has been highly influenced by Kaplan and Norton, first with the invention of Balanced Scorecards in 1992, and later with a companion invention of Strategy Maps in 2004.
Almost all strategy management and Enterprise Performance Management vendors offer these techniques. Almost all projects use them. This level of ubiquity is staggering. Ground-Floor BPM. Information Management. API > White Papers on Enterprise Performance Management, Balanced Scorecard, Key Performance Indicators, Reporting. Business Intelligence Definition and Solutions CIO. What is business intelligence? Business intelligence, or BI, is an umbrella term that refers to a variety of software applications used to analyze an organization’s raw data. BI as a discipline is made up of several related activities, including data mining, online analytical processing, querying and reporting. Companies use BI to improve decision making, cut costs and identify new business opportunities. BI is more than just corporate reporting and more than a set of tools to coax data out of enterprise systems. CIOs use BI to identify inefficient business processes that are ripe for re-engineering.
With today’s BI tools, business folks can jump in and start analyzing data themselves, rather than wait for IT to run complex reports. Although BI holds great promise, implementations can be dogged by technical and cultural challenges. What kind of companies use BI systems? Restaurant chains such as Hardee’s, Wendy’s, Ruby Tuesday and T.G.I. Continue Reading. Dashboards financial planning analysis spreadsheets business intelligence budgeting forecasting. At Brightpoint, a global communications technology company, CFO Vince Donargo spends plenty of time studying both operational and financial metrics.
But in order to track key data points, such as receivables and on-time shipping performance, he must sift through separate daily reports that land in his in-box as e-mails or spreadsheets sent from the company’s many global business units. Although Donargo says this approach works, it’s far from ideal. So this year Brightpoint will implement a formal, integrated dashboard that will enable Donargo and other executives to monitor a wide array of key metrics through a single platform. The move will streamline financial analysis by integrating the numbers so that executives can more easily monitor them and communicate them to the CEO. There is also “a cost-saving aspect to having a dashboard,” Donargo adds, because it can save employees the time and effort they currently expend creating and disseminating multiple separate reports.
Customer Process Management Blog: CRM + BPM = CPM. Customer Process Management is the merger of Business Process Management and Customer Relationship Management and it has led to a step forward in the area of Customer Interaction Management. Understanding that, why should an organization consider CPM? Processes which follow on customer contacts, like a phone call, usually extend departments and involves several employees. For exemple, a customer calls or sends an email with a question about an invoice and he or she want to pass on a change in address as well. CPM manages these processes in a flexible, effective and efficient way. As a result, the Average Handling Time significantly decreased. How does it work? Besides the ability to effectively execute cross and deep selling activities, unlocking and presenting client information offers more benefits. The final frontier? – ACM, BPM, CPM, DMS, ECM. Corporate Budgeting Solutions. Media Products Expiration Page.
BPM, BI, CPM - 12NEWS. Размышления о прибыльности BI В последнее время мнений по поводу рентабельности инвестиций в BI-приложений на рынке предостаточно. Поставщики аппаратного и программного обеспечения регулярно наглядно демонстрируют положительную доходность от внедрения своих продуктов бизнес-аналитики. Как успешно разобраться в этом? Предлагаем нашим читателям познакомиться с мнением уважаемого эксперта Стива Миллера, специалиста по бизнес-аналитике. Лабиринты визуализации Визуализация полученных результатов на основе многочисленных данных в различных срезах - непростая задача.
Интеграция BI и ERP Конкуренция на рынке порождает потребность в сложных инструментах BI даже у компаний среднего размера. CPM, BPM, EPM … S.O.S! A3 Solutions Guest Blogger Ben Lamorte is the driver-based forecasting subject matter expert with Accenture.
FSN ~ BI, BPM & CPM ~ Paul Barber, CEO of Prophix, a CPM company, explains his strategy to Gary Simon. Prophix may not be well known as a product in Europe but it is a significant player in the CPM space with around 1800 customers in 80 countries.
Beware, the acronym marketplace has been hijacked by EAS #BPM #CPM. It seems that marketing departments and buyers need to be very careful nowadays. There are a whole load of EAS (Enterprise Acroynm Squatters) around who are getting to really important acronyms first and before anyone has come up with a sensible definition have used it for their own blatant marketing. I am referring of course to software vendors. Now I don’t blame them. They see a perfectly acceptable , beautiful acronym that no-one seems to be using and move their stuff in there. I blame the analysts, They should be out there making sure the acronyms are very clearly being used and everyone understands them.
Give me examples I can here you say. Mark McGregor and I made an effort to help people understand that there is more to BPM than simply automation by writing a book Thinking of.. What’s In a Name? CPM vs. BPM vs. EPM - Information Management Magazine Article.