I met Jeff Conklin a few years ago when he did a presentation of dialogue mapping using the open source software Compendium developed in conjunction with Verizon - yes the telecommunications company. Dialogue mapping enables a facilitator to track the iteration of conversations about complex problems or "wicked problems" as multiple speakers work through their understanding of the issue and derive an approach or design not necessarily a solution. As we all know, dialogues such as these generally do not flow in neat linear progression nor do they have "air tight" solutions.
The icons represent the basic elements of the Dialogue Mapping™ grammar (called IBIS): Questions, Ideas, Pros and Cons . This is a very simple map, meant to convey the basics of IBIS.
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