English for Hotel and Tourism: "Checking into a hotel" by LinguaTV. Hotel English Online Course. English for working in a hotel (management/reception), resort, motel, spa, etc. - VESL Exercises. If you work (or are looking for work) in a hotel (reception/management), motel, resort, spa, etc., and want to learn the common English terms and expressions that are used in such places, these exercises are for you!
They will help you to speak better English, to use proper words, and to communicate better with guests. All of the exercises are free. NEW! GRAMMAR:Using English phrasal verbs 1Using English phrasal verbs 2. English vocabulary for arriving/checking in at a hotel exercise. English vocabulary for leaving/checking out of a hotel & asking questions exercise.
Hotel Essentials English Vocabulary Exercise Part 1. Read the following conversation between the manager of a hotel and a new employee.
The manager is explaining to the the new employee how the hotel works and what they have to do. From the context, try to guess what the meaning of the words/phrases in bold are. Then do the quiz at the end to check if you are right. Manager:'So, you will be working here in reception near the entrance of the hotel. Your main responsibility is to speak to and help the hotel's guests. New Employee:'So, when a new guest arrives and they want their key to their room, they want to check in, I have to take their name and information and then give them their key? ' Manager:'Yes, but you need to see first if they have a reservation here. Hotel essentials English vocabulary exercise part 2. Read the following conversation between the manager of a hotel and a new employee.
The manager is explaining to the the new employee how the hotel works and what they have to do. From the context, try to guess what the meaning of the words/phrases in bold are. Then do the quiz at the end to check if you are right. Manager:'So after you've registered the guest and given them the key, you have to tell the guest what number is their room and which floor their room is on.
There are only three floors in this hotel, the reception, entrance and lounge are here on the ground floor, but most of the rooms are on the first and second floors above us.' New Employee:'How do they go to the their rooms? ' Hotel Check-In: Hotel Reservations and Accommodations. Most people look for budget or cheap hotels when they go on vacation, but no matter whether you stay in a cheap hotel or a luxurious one, you can encounter problems when making hotel reservations.
Write a list all of the possible problems that could occur with hotel reservations (e.g., the receptionist who took your reservation misunderstood the date you were scheduled to arrive). Talk with a partner and discuss these. Listen to the conversation by pressing the "Play Audio" button and answer the questions. Press the "Final Score" button to check your quiz. [ Other Audio Options: Play RealMedia | Play Window Media ] Exercises on Hotel and Restaurant. Got it!
If you and your client speak different languages, miscommunication can be a problem. Be upfront about your English ability from the beginning. Ask your client to speak slowly if you don't understand the instructions. It is a good idea to ask your client to give you a checklist of things that need doing. Impress your client by preparing a checklist ahead of time, and asking them to take a moment to check off anything that needs doing. Sample Blank Checklist Sample Filled-in Checklist Following Instructions: Listening Practice. Housekeeping Vocabulary. Housekeeping Vocabulary Quiz. Checking Hotel Guests In and Out in English. These are typical phrases and expressions to use when when a guest checks in or checks out of your hotel.
Review these expressions and read the sample conversation. Then test your understanding with the quick quiz. Note that the verbs check in and check out are separable phrasal verbs. So Mr Brown can check in. And you can check Mr Brown in, or you can check in Mr Brown. Check In Front Desk Receptionist What name is the reservation under? Guest We have a reservation under Jill McMann.Do you have any vacancies? Check Out Are you ready to check out? We're checking out of room 401.Sorry we're a bit late checking out.I'm afraid we overslept/slept in.We really enjoyed our stay.We have a few complaints.We'll be back next time we're in town. Sample Conversation Receptionist: Hi there. Guest: Yes, sorry. Receptionist: That's no problem. Hotel Vocabulary.
Hotel Vocabulary Quiz. Hotel English.