24 February 2011 Last updated at 12:18 GMT Samsung user Alex Roebuck took this picture of his 'bricked' phone Microsoft has revealed that 1 in 10 users who tried to install a software update on their Windows mobile experienced problems. The company had previously said that only a "small number" of handsets were affected. Owners have reported a range of issues following the download, from phones crashing, to becoming completely unusable. Microsoft pulled the update soon after the problem came to light.
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