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Millions of travellers describe through online reviews the sort of welcome they receive at a hotel Travel website TripAdvisor is facing legal action from up to 700 hotel and guesthouse owners who complain they are victims of unfair reviews.
BBC News - How online guest books changed hotels
Cookies are used by websites to save user preferences between visits.
BBC News - Governments 'not ready' for new European privacy law
GOP pushing for ISPs to record user data | Privacy Inc. - CNET News
The House Republicans' first major technology initiative is about to be unveiled: a push to force Internet companies to keep track of what their users are doing.