New, free CRM celebrates 10,000th Google user. The MarketWatch News Department was not involved in the creation of this content. Jan 05, 2022 (AB Digital via COMTEX) -- Small enterprises and NPOs can now save money on software. Friday CRM, a business contact management program designed for small businesses, has been well received by Google users. Its unique combination of affordability and functionality has become a help to many. "We fell in love with Friday CRM because it was free and because it had all the features we needed. There are a lot of complicated products out there right now, and finding a Contact Management Tool that my team and I could understand came as a savior during some tough times," tweeted Terry Donaldson, an entrepreneur from Illinois.
A CRM is a kind of software in which entrepreneurs see a list of their customers, record and track business transactions, and thereby improve the quality of service to ordinary customers and corporate clients. 2018 saw the introduction of Friday CRM’s beta.