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Fox IT SM Ltd

We help organisations through an IT service transformation, providing IT training, IT consulting, and ITSM tools. Training includes COBIT, ITIL and PRINCE2.

Service Management resourcing - IT managed services - Fox IT. Fox IT is a leading provider of IT Service Management expertise, assisting bluechip companies and government organisations to successfully deliver business critical service oriented projects.

Service Management resourcing - IT managed services - Fox IT

Our Managed Resourcing Services inject specialist resources into key projects as required for long term operational roles or for supporting temporary peaks in demand. All Fox IT resources have more than ten years practical experience in a specialist area as seasoned ITSM consultants. Our Managed Resourcing Services Fox IT’s three distinct service offerings provide unique flexibility for our clients ensuring high value and impact of their project or operational resources. Our breadth of expertise means we will provide as little or as much support as you want. Traditional Contract / Permanent Recruitment We find you the right person at the right time and price on either a permanent or contracted basis.

Managed Resourcing Managed Resourcing differs considerably from traditional contract resourcing. ITSM assessment Services - ITIL and ISO 20000 Assessments. This part of our service portfolio delivers an independent and objective view of your organisation’s effectiveness, leading to a road map for improvement.

ITSM assessment Services - ITIL and ISO 20000 Assessments

Our ITSM assessment services use a structured approach to gather and analyse relevant information and then to produce the output in a format that meets your business needs. Each assessment also draws upon Fox IT’s many years of proven implementation and improvement experience, combined with industry best practice guidelines and frameworks, such as: ITIL®, ISO/IEC 20000, MOF, COBIT®, CMM, etc. This scalable consultancy is focused on assessing an organisation’s usage of ITSM/ITIL processes and procedures, in relation to Business and IT objectives, and producing recommendations for the improvement of those processes and procedures and the IT operation as a whole.

The experienced consultants involved will also assist the organisation in the prioritisation and planning of the identified recommendations and ‘Quick Wins’. The exercise: COBIT5 - COBIT5 Foundation, Cobit 5 implementation course - Fox IT.  ISO/IEC 20000 training. ISO20000 certification. Fox IT has a wealth of experience in assisting organisations implement the necessary processes, policies, procedures and work instructions necessary to support the requirements of the ISO 20000 Standard and have a proven track record of clients successfully attaining certification.

ISO20000 certification

Our proven roadmap, shown here, provides clients with a clear strategy of how best to approach an ISO 20000 project, with Fox IT able to guide them on a successfully journey and in the most effective manner. What Is ISO/IEC 20000? ISO 20000 is an international standard and consists of a number of requirements that an IT organisation (ITO) can be formally audited against to show that the ITO is proficiently operating its IT service delivery to a pre-determined ‘standard’. Its full title is ISO/IEC 20000 Information technology – Service management, sometimes for brevity just called ISO 20000 (or ISO20000). Fox IT’s three steps to ISO/IEC 20000 certification Step 1 – Planning Step 2 – Assessment. ITIL certification - Fox IT. This ITIL® Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision.

ITIL certification - Fox IT

It also prepares delegates for the ITIL Foundation Course Examination. The course is based on the ITIL best practice service lifecycle approach.  IT Training courses. IT training courses - COBIT course, ITIL course. At Fox IT we see education as being more than just courses and pass rates.

IT training courses - COBIT course, ITIL course

We believe that the training should also provide a more thorough understanding of the subject matter, sharing knowledge and real-life experience. Our ITIL® and COBIT® courses, do just that, providing you with real world examples to help you understand the subject better. Fox IT has trained over 250,000 delegates in more than 50 countries, achieving pass rates well above the global average.

Through our partners we are able to offer COBIT courses and ITIL courses in many languages. We offer a range of training courses from the categories shown below and offer a variety of training delivery methods to suit your business. See Our Full Training Portfolio & Delivery Options → ITSM Consulting - Fox IT Enabling IT Service Transformation. Fox IT is committed to providing its services underpinned by world-class service management frameworks, including ITIL.

ITSM Consulting - Fox IT Enabling IT Service Transformation

ITIL is now accepted throughout the IT industry world-wide as best practice for management of the IT infrastructure in line with business needs; Fox IT is recognised as a leading authority in ITSM consulting. We have been a cornerstone of ITIL Service Management since its inception over 20 years ago and were instrumental in the writing and publishing of the original and updated ITIL books and information. Fox IT is also very involved in the authoring, qualification and certification scheme for ISO/IEC 20000. Our ITSM consultants are able to provide a solution based on ITIL and our core business competencies, reducing risk by adopting business as usual processes and incorporating innovation and creativity which enables the customer to leverage the strength and flexibility that Fox IT offers as a business partner.

ITSM Consulting Tools. Leaders in ITIL Service Management - ITSM Consulting and ITSM Training.