TOYOTA MOTOR CORPORATION GLOBAL WEBSITE. The Eight Elements of TQM. Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s.
Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations. To be successful implementing TQM, an organization must concentrate on the eight key elements: EthicsIntegrityTrustTrainingTeamworkLeadershipRecognitionCommunication This paper is meant to describe the eight elements comprising TQM. Quality management system.
Other QMS, e.g.
Natural Step, focus on sustainability issues and assume that other quality problems will be reduced as result of the systematic thinking, transparency, documentation and diagnostic discipline that sustainability focus implies. See sustainability for more on this approach to quality management. Elements of a Quality Management System[edit]