A Blueprint for Effective Collaborative Innovation. Introduction Blueprints help people envision the future in a practical way.
What will the finished work look like? How will we create it? In this article innovation architect Doug Collins introduces a blueprint for the practice of collaborative innovation. The blueprint helps practice leaders help people envision their organization transformed by the practice. The Inner Side of Greatness The following quote from Peter Koestenbaum’s Leadership: The Inner Side of Greatness affects me greatly. The ground rule is that all authentic products (including services) must contain within them at least one element or module of leadership information. In my consulting work I ask myself, “What does it mean for me to help my client realize their potential for leadership in their practice of collaborative innovation?” Koestenbaum offers as his first leadership proposition: “be effective—emphasize results, both through management by objectives and by process.”
The Blueprint for Collaborative Innovation.
Service Blueprint. Service Design and the Customer’s Journey. That’s why we have to care.
Service Design is Hot Designing for the customer experience was one of four main themes of this year’s IA Summit. Four sessions I attended either addressed it directly or used work products from a service design exercise to make a point. Outside that conference, the topic is either just emerging or has been around for decades, depending on where you look. Recently it’s been talked about in Peter Morville’s Ubiquitous Service Design blogpost, by Tim Brown of IDEO on Design Thinking last year at TED, and in web collections such as ServiceDesignTools and the Flickr Service Design group. Tools for Service Design Service design can be integrated into user experience projects with some tools to help organize your design thinking and communicate and collaborate with your clients about it.
The first step in grappling with designing for the whole customer experience is to create a simple Service Inventory. A next step is to come up with a Customer Service Blueprint. Customer Journey Mapping Resources On The Web. Last updated: 17 September 2011Originally published: 10 May 2010 Service design can be traced back to the writings of G.
Lynn Shostack in the early 80s. [1, 2] Though not new, there is a lot of talk these days about service design. In the past 5 or so years we’ve seen a service design renaissance, so to speak. Literature on service design is thin(ish), relatively speaking (i.e., compared to other disciplines like psychology), but does extend back for decades. The Köln International School of Design (KISD), for one, established service design as a field of study in 1991. Service design is by nature interdisciplinary, drawing attention from people in sales, marketing, product management, product design, interaction design, and user experience. A cornerstone deliverable in service design, in general, is a map of the service process.
More recently, “customer journey maps” (CJMs) have emerged, which are very similar to service blueprints. Typical elements of CJMs include: Bob Apollo.
Engine Service Design. Service design case studies by Engine Filter by Using existing spaces to the best advantage in Heathrow Airport Case study Read more Connecting people with content they love, so they watch and engage more with Channel 4.
A new service role to support UK drivers Case study Read more Loading.