Welcome to Statistics Singapore. Robust growth in IT services market, says IDC. Fueled by rising demand in datacenter and outsourcing services SINGAPORE, 9 JUNE 2011 - The overall IT services market in the Asia Pacific excluding Japan (APEJ) region is expected to record a strong performance in 2011 thanks to rising demand for datacenter and outsourcing services, says market intelligence firm IDC.
According to the firm’s recent Asia Pacific Semiannual IT Services Tracker, a robust growth of 13.4 per cent year-on-year is expected, after a good performance in 2010 of 18 per cent. “We are seeing new rounds of investment from global ICT players to build and expand their datacenters in the region. In addition to cloud services provisioning, the demand for business continuity and disaster recovery services, particularly after Japan's recent earthquakes, has boosted hosting services in offshore locations as well,” said Natalie Wan, senior research manager of IDC’s Asia/Pacific Services Research Group.
Sullivan: Growing APAC Contact Center Market Employs a Record 3.16 Million Agents in 2010. Singapore, March 16, 2011 - The Asia Pacific continued to be a high-growth region for the contact center industry even during the global economic slowdown. As the effects of the slowdown started receding in 2010, spending on customer service resumed among enterprises. In 2010, to meet rising customer demand, the region recorded a 8.5 per cent growth in contact center agent seats, and by 2017, it is expected to have grown at a compound annual growth rate (CAGR) of 9.5 per cent.
Along with the number of seats, agent numbers have increased, even though the high degree of attrition continues to pose a major challenge in the industry. New analysis from Frost & Sullivan ( Assessment of Asia Pacific Contact Center Market CY2010, finds that the region boasts 2.2 million agent seats in 2010 and estimates this to reach 4.2 million in 2017. From a solutions perspective, call center operators have started to explore integrated suites of quality monitoring, workforce management and analytics.
Contact: Singapore steps up hosted security services patronage. 91% of Singaporean companies believe IT security as issue as 33% rated attacks as effective.
Seventy-five percent of Asia Pacific organisations experienced cyber-attacks in the past 12 months, costing enterprise businesses an average of US$763,000 per year. 33 percent of Singapore enterprises rated the attacks somewhat or highly effective, according to the recent Symantec 2010 State of Enterprise Security Survey. Now Symantec Hosted Services has conducted a further survey to determine what companies in Singapore are doing about the threat. The findings indicate that the level of trust in Security as a Service – what is coming to be known as cloud security – as a potential solution to the relentless spam and malware onslaught is at an all-time high.
The research was carried out by the market research firm Harris Interactive which conducted interviews with 104 IT Managers and IT decision makers in Singapore in 2010. Study Highlights: "This study confirms our predictions. Singapore set to emerge as Asia Pacific’s leading data center hub. You are here: Home / Economy / Singapore set to emerge as Asia Pacific’s leading data center hub Frost & Sullivan, a Singapore-based research firm recently reported that data-centre hosting in the Asia-Pacific market will continue to expand at a compounded average growth rate of more than 14% until 2011.
The principal forces fuelling the demand for data centres are the recent rise in Internet subscribers and businesses. Singapore is reportedly one of the prime locations to host data centres for the Asia Pacific region. According to a recent Straits Times report the Singapore Government plans to make the country a data centre hub by 2013. By setting up an impressive data center facility, Singapore will serve to attract world-class media and Internet companies who can host their content and services with ease. The growing demand for cloud computing services and data centres also presents opportunities for new Internet-based technology businesses to incorporate a Singapore LLC. ItSMF Singapore Newsletter. Organisations in Asia are mostly satisfied with their ITSM initiatives, with many increasingly tapping on ITSM to better meet business requirements, according to findings of a new survey.
The IT Service Management Forum (itSMF) Asia Survey 2008, conducted from end August to early October, found that about 62 percent of organisations indicated that their respective ITSM implementation exceeded or met expectations. Over 150 respondents from seven Asian economies -- Hong Kong, Korea, Malaysia, the Philippines, Singapore, Taiwan and Thailand -- took part in the online survey, the first of such a scope for the itSMF. Only five percent said their ITSM efforts did not meet expectations, while around a third of the respondents (32.6 percent) indicated that it was too early to gauge the level of satisfaction.
According to the survey, IT Infrastructure Library (ITIL) v2 is the most commonly adopted framework in the region, followed by ISO/IEC 20000, ITIL v3.