Chat & IM. Mosio for Libraries (Mosio's Text a Librarian): Patron Support Software for Libraries | Text Messaging Reference | Chat Reference | Library Helpdesk Software | SMS Text Messaging in Libraries | Mobile Software for Public | Academic | Medical | Corporate | Help-Desk Software Options. Good library knowledge bases | the cloudy librarian. My library is currently implementing a searchable reference question knowledge base. We hope that such a tool will provide better 24/7 support for our large distance student population – many of whom access the library from overseas. We chose to use the Springshare product LibAnswers to build our database. I’ve been spending some time looking at how other academic libraries have implemented both LibAnswers and other KB solutions. I’ve found that the most usable knowledge bases have the following features: 1) Easily found from the homepage or other point-of-need 2) Keyword searchable; returns relevant results 3) Answers provide immediate help rather than linking out to documentation 4) Use of embedded video and screenshots Here are some LibAnswers implementations I liked: Walsh University Florida Gulf Coast University University of Maryland SUNY New Paltz Washington State University I liked these KB implementations as well: Columbia University University of Pennsylvania UC Berkeley.
QuestionPoint. LibAnswers w/ LibChat by Springshare. LibAnswers #1 - What the Patron Sees. LibAnswers Demo. LibraryH3lp | Virtual reference services platform for libraries. User Voice. GLPI - Gestionnaire libre de parc informatique. Divine Launches Virtual Reference Desk Software. A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing divine Virtual Reference Desk (VRD) software built around divine NetAgent, its customer interaction management software.
Currently, the University of Florida's RefeXpress service for students and faculty uses the package, having originally used NetAgent when it was produced by eShare Communications, a company now owned by divine. The divine Virtual Reference Desk package includes full chat and collaboration capabilities, a proprietary chat proxy server, e-mail reference support, a librarian-to-librarian instant messenger, session transfer, reference session transcripts, an FAQ repository or knowledge base facility, multilingual support, and extensive reporting. From a single screen, reference librarians can co-browse Web sites with clients and assist them in filling out forms.
Altarama Information Systems - Information Management for libraries. RAKIM: A Knowledge Instant Messenger | Free software downloads. RAKIM Open Source Chat Reference Software. SubjectsPlus: Take Control of your Library Data.