The Flipped Classroom: Turning the Traditional Classroom on its Head. User Experience and Experience Design. The Importance of Designing an Experience Culture. There is no shortage of stories about business missteps in today's digital and social media realms.
As brands try to invite customers into their processes and provide greater transparency Into their worlds, stories like Nestlé's disastrous Facebook customer interactions, or Gap's rebranding debacle, force judgement on their choices of processes and implementation of tactics. Unfortunately, amidst the chaos of damage control, companies are forgetting to ask: what were the root cultural causes of the disaster?
There needs to be better evaluation of corporate culture and its influence on the actions and sentiments of its employees.