AI-powered Digital Deductions Management and Automation Software. What is order to cash process, why is it hard, how to improve it? - Emagia.com. Order to Cash (O2C) process is a key component of the finance function. It involves receiving and fulfilling customer request for goods or services. An efficient order to cash process ensures a smooth logistical flow of operations. On the other hand, an inefficient order-to-cash process delays order processing, fulfillment, shipping, invoicing, and cash flow. While early automation solutions focused on processes that could not address the entire O2C process, newer technologies such as artificial intelligence and analytics can automate the O2C process. An intelligent O2C platform, like Emagia, can streamline the order to cash process and accelerate cash flow.
What is Order to Cash (O2C) process In simple words, an order to cash process is a company’s sales cycle. The O2C process is not complete when the order is received and paid for. What are the steps in the Order to Cash process Credit: The process often starts with a customer order, which initiates the credit process. Also check out: