Contact centre managers embrace the benefits of remote home working. A recent survey has found that almost two-thirds of UK contact centres have either already adopted, or are looking to implement a remote working strategy. The survey, which questioned 100 UK contact centre managers across both the private and public sector, was conducted last week at Call Centre Expo by Siemens Enterprise Communications. The findings reflect technology industry analyst house IDC’s recent stated view, that the mobile worker population is increasing, with global numbers set to pass the one billion mark later this year.* Selected survey highlights: Kathryn Penn, technical sales expert, contact centres, Siemens Enterprise Communications, commented that: “The research highlights an increase in the uptake of remote working, and a major revolution in the way we work. In the face of the public sector spending cuts set to be announced by the government next month, the research also highlighted that these organisations appear to be leading the way in creating cost efficiencies.
Le télétravail, une reconnaissance lente mais un potentiel énorme - blog TIC, entreprise 2.0, travail collaboratif, communication et green IT - Orange Business Services. Comment les femmes améliorent les performances d'une entreprise ? Mercredi 28 juillet 2010 3 28 /07 /Juil /2010 09:37 Voici une étude de Mc Kinsey qui nous donne quelques éléments de réponse. D'après Mc Kinsey, les sociétés qui ont une forte représentation de femmes dans les fonctions de direction ou dans leurs équipes de management seraient plus performantes sur les aspects organisationnels et financiers. Cette étude très intéressante ne s'arrête pas aux impacts des femmes en entreprises : elle tire un état des lieux détaillé sur la place et le rapport des femmes au monde du travail. Quelques éléments que je retiens : L'étude Women Matter de Mc Kinsey : Via : Le vide poches Billets en relation : Partager l'article !
InShare Par Julien Bonnel - Publié dans : Société 2. Elevator Pitch: BraveNewTalent does recruitment - Generation-Y style | Media. Lucian Tarnowski has a big idea - he thinks recruitment is a sector ripe for disruption and is reinventing it for Generation Y through BraveNewTalent.com. Next on his hitlist is education, which he thinks is 'no longer fit for purpose'. Tarnowksi launched his company in 2008 and now has 10 full-time staff working from a base in London's Soho and in India. The beta version of the site launch in October 2009 on the back of £500,000 funding from angel investors and £100,000 from an Enterprise Finance Guarantee loan, and the company has already acquired video site HereComesTheBoss.com. It's all starting with a beta group of 7,000 and some community building on behalf of companies including Tesco, Eversheds and Allen & Overy. Lucian Tarnowski, founder and chief executive of BraveNewTalent.com • What's your pitch? " "Jobseekers can register on the site for free and create a professional profile.
. • How do you make money? " • How are you surviving the downturn? " • What's your background? " GenY Doesn't Want to Work in Your Call Center Shows Study | Improving Employee Engagement. Sodexo Motivation Solutions, in the UK, released the results of its new survey highlighting Generation Y’s (employees aged 16 to 28) perceptions of working. The survey finds that more than half of Generation Y employees are looking to leave their jobs within a year. While this study was conducted in the UK, the US and Canadian call center industry, are closely aligned with call center practices in the UK. Therefore, assumptions that these results are indicative of US and Canadian call center industry employee engagement and call center candidate sentiment are highly likely. The findings identify a negative perception of call centers with a dismal 5% of this generation regarding working for a call center as exciting, while 55% consider it in a negative to work in a call center.
An embarrassing, 1 in 3 of those surveyed, who are currently seeking work, would rather claim unemployment benefits than work in a call center. Companies / Financial Services - KPMG joins Big Four hiring spree. Les Offres d’Emplois et de Stages en Marketing de la semaine. BE MY TRAINEE. What’s it really like to work in a call centre? We often get asked this question – what is it really like to work in a call centre? We commissioned three young journalists to investigate. The findings are surprising. Despite the modern sweatshop image, our reporters found a work hard, play hard environment, with rewards, job satisfaction and even love! The Untold Truth Of Call Centre Life Behind the negative stereotype there’s a secret satisfaction to call centre life. By Matthew Brown Call centre employees know something most people don’t. Something that people who haven’t worked in a call centre can’t understand, or won’t believe.
Many call centre employees love their job. They don’t feel boredom or monotony. “Calling the Account Managers to tell them about a lead is like telling a child that tomorrow is Christmas Day,” says Gabrielle Deschamps, 22. “I do business development for Dell, calling companies in France to talk about the virtualisation of their server and storage systems. “I really enjoy the competitive side of my job. Ce que je regarde chez un (jeune) entrepreneur | Creation d'entreprise ! | Guilhem Bertholet.
Par Guilhem Bertholet Une question qui revient régulièrement chez tous ceux qui sont en prise avec beaucoup de startups vient de m’être posée par twitter : « que regardes-tu chez un jeune entrepreneur ? ». Et du tac au tac, de répondre : J’en profite pour m’expliquer rapidement ici. Soyez donc sûr que la prochaine fois qu’on se croise et que vous me pitchez votre projet, j’aurai en tête ces éléments (et d’autres aussi que les 140 caractères de twitter ne m’ont pas permis de rajouter ). Le besoin auquel vous répondez. Last but not least, cadeau Bonux 3-en-1 : Les chiffres. Et vous, vous regardez quoi ?
Steven Johnson: 'Eureka moments are very, very rare' | Science. Let's start with the invention of air conditioning. This is only one of approximately a zillion topics addressed by the science writer Steven Johnson during the course of lunch at an Italian restaurant in downtown Manhattan; some of the others include Darwinian evolution, the creation of YouTube, the curiously perfect population density of the Park Slope neighbourhood of Brooklyn, the French Revolution, the London cholera epidemic of 1854, the first computer, The Wire, and why 9/11 wasn't prevented. But air conditioning provides a useful way to introduce Johnson's current overarching obsession – the mysterious question of where good ideas come from – because it encapsulates how we generally like to think about inventors and inventions.
One night in 1902, an ambitious young American engineer named Willis Carrier was waiting for a train, watching fog roll in across the platform, when he had a sudden flash of insight: he could exploit the principle of fog to cool buildings. Leadership Lessons From Mad Men | Slideshows.