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Conversation Agent: The Most Influential Thing a Company can Do to Increase Customer Advocacy
The most influential thing a company can do to increase customer advocacy is have a strong customer service culture -- 55% of people recommend a company based upon that experience. Further, according to a Harris Interactive survey conducted for RightNow Technologies *, 40% began purchasing from a competitive brand simply because of their reputation for great customer service. When disgruntled, people are also voicing their opinions. This can have a severe impact on a company’s reputation and ultimately bottom line. Imagine the result of 66% of a company’s frustrated customers on a mission to discourage others from buying from that company. Do you know why we do that?Pro
2healthguru : Sponsor TYs: KP San Diego, Health 2.0, iMedExchange, Presidio Health, Pacific Oncology, Kony Solutions, mHealth Networking Conf... #hcSD10
This week saw a vibrant HealthCamp San Diego (#HCSD10) go in to the history books as the Inaugural South West Health Un-Conference. HealthCamp San Diego took place the day before the mHealth conference. There are a lot of mHealth events scheduled. It is THE hot topic in healthcare at the moment. " the story from Stanford Medical School where new med students this year have been issued an iPad in the hopes of replacing mounds of paper that are typically distributed to students for a course over a semester. The students seem to like it and even one of the doctors is quoted as saying towards the end of the article that the iPad is in an ideal form/function factor for a busy physician ."
#hcsd10 Bump your Prescription - Creating the virtuous circle of PHR adoption
Internet Marketing Basics with Peter Robinson, Keys to Business Success, Tenants Rights, Med2.0
MGN Radio welcomes Desiree Miller, the force behind the largest child and baby expo in Atlanta, GA to our show. She is a Mom, a blogger, and entrepreneur! Her expo is the premier party for expectants and new parents in Atlanta.