Customers Wants and Needs - Introduction to Marketing. Consumer Protection. Working directly with consumers can be a flexible and cost-effective alternative to enforcement action. The OFT is committed to using consumer initiatives to support the supply side of the market as part of its new, whole-market approach to working. The OFT regularly runs campaigns in partnership with other organisations such as local authority Trading Standards Services and Citzens Advice consumer service to raise business and consumer awareness on a variety of different issues.
Consumer rights. The law protects your consumer rights when you buy goods or services.
Find out who to contact for consumer protection advice. You can get help if you’re treated unfairly or when things go wrong. This includes problems with: Protection for the consumer.