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http://www.directcreative.com/blog/eye-tracking-websites Eye tracking studies have revealed valuable information about how people read and interact with websites. One study, Eyetrack III, published a summary of their eye tracking results for news sites . While this is just one eye tracking study focused on a particular type of site, I think there are instructive nuggets here for any informational website. In no particular order, here are 12 results I found particularly interesting. 1.Headlines draw eyes before pictures.

Eye tracking study reveals 12 website tactics - StumbleUpon

Hero individuals are most fulfilled when they can rise to and overcome a challenge. Naturally determined, achievement-oriented, and focused, they enjoy demonstrating a winning attitude and often can motivate others to achieve their goals. They’re usually excited and challenged by the opportunity to prevail against the odds. Hero organizations normally are very successful at producing consistent results; creating teams and systems that fulfill objectives; and giving their all to achieve a goal. http://www.herowithin.com/hero.htm

The Pearson Archetypal System

http://www.herowithin.com/explorer.htm Explorer individuals are most fulfilled when they can seek out new approaches and perspectives. Naturally independent, authentic, and curious, they’re able to follow unique paths and motivate others to explore uncharted territory. They’re usually excited and challenged by the opportunity to blaze a new trail. Explorer organizations often are very successful at staying current with trends, encouraging individual initiative, and providing others with the opportunity to learn and grow. Explorer types need to avoid being unwilling to settle down or commit to a course of action; forgetting to coordinate with others; and overlooking the needs of others.

The Pearson Archetypal System

Archetypal Branding™

For thousands of years, creative individuals have discovered the right archetypes for a brand by hunch and by genius. From the raw beginnings of advertising, they have told archetypal stories in their ads. But never before has the search for the right archetype and the right story been made systematic or scientific. Archetypes are the most ancient grooves in our mental architecture, which Carl Jung described as "making the unconscious conscious". Properly employed, archetypal branding brings meaning and profits to a brand, by attracting and keeping the right clients and communicating the intrinsic value of your brand. Today, the brand is a repository, not merely of functional characteristics, but of meaning and value. http://www.archetypal-branding.com/

Nordstrom's Employee Handbook — short and sweet - (37signals)

http://37signals.com/svn/posts/2632-nordstroms-employee-handbook-mdash-short-and-sweet We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high.

The Nordstrom Way To Customer Service Excellence

http://www.slideshare.net/parature/the-nordstrom-way-to-customer-service-excellence Outstanding customer service - the key to successful organizations, a competitive differentiator and a facilitator of customer loyalty - synonymous with one of the nation’s leading fashion specia Outstanding customer service - the key to successful organizations, a competitive differentiator and a facilitator of customer loyalty - synonymous with one of the nation’s leading fashion specialty retailers; Nordstrom is known for providing the ultimate customer service experience. How did Nordstrom earn this reputation? How did they become the national standard of customer service? What is the Nordstrom philosophy?
Roll Out the Blue Carpet How Ritz-Carlton can teach you to serve your customers better. (Business 2.0) – Last November, Bill Kapner, CEO of financial software provider Bigdough, checked into the Ritz-Carlton in Palm Beach, Fla. Before introducing himself, he was greeted--by name--at the front desk. http://money.cnn.com/magazines/business2/business2_archive/2004/05/01/368262/index.htm

Roll Out the Blue Carpet How Ritz-Carlton can teach you to serve your customers better. - May 1, 2004

Real Estate Mission Statements

http://www.missionstatements.com/real_estate_mission_statements.html Real Estate begins with property, but it doesn't end there. Whether your business deals with purchases, sales, financing, or everything regarding property, you can learn something from what these companies see as their mission in Real Estate. Norris & Company Real Estate is Vero Beach's premier upscale real estate firm. They specialize in luxury waterfront homes and condominiums, particularly in Vero Beach and Indian River County, FL. Mission Statement
http://www.mytechopinion.com/2011/09/agentpress-2-0-its-all-about-flexibility.html

AgentPress 2.0: It's All About Flexibility - MyTechOpinion.com

Real estate professionals love WordPress. We know this because you made AgentPress not only a top seller among real estate themes, but among all themes available to WordPress users. Brian Gardner , Founder of StudioPress and creator of AgentPress says, “It’s been a top seller in the StudioPress gallery for the last 18 months” . We also know that you were ready for some changes, and so AgentPress has evolved. The new version launches today and our Agent Evolution team is proud to have had the opportunity to collaborate again with Brian on this latest release. The most notable difference from the first version to the new AgentPress is with how listing management is integrated.