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Google Apologizes for Docs Outage. A software upgrade that went wrong caused parts of the Google Docs cloud-hosted office productivity suite to go offline for an hour on Wednesday, a situation the company is taking steps to prevent. The outage made word processing document lists, documents, drawings and Apps Scripts unavailable to most Docs users, including people who use the software for work. Apparently, presentations and spreadsheets weren't affected. Changes made to improve real-time collaboration capabilities in the suite triggered an unexpected memory management bug which in turn tripped the system. "Since resolution, we have been assembling and scrutinizing the timeline of this event, and have assembled a list of steps which will both reduce the chance of a future event, decrease the time required to notice and resolve a problem, and limit the scope which any single problem can affect," wrote Alan Warren, a Google engineering director, in a blog post on Friday. alone productivity suite that is also part of Apps.
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