Which : Understanding Your Rights. Watch our undercover video, as we mystery shop Amazon, Argos, John Lewis and Euronics stores, to find out what information shop staff are telling consumers regarding their rights on faulty products that are out of warranty.
As soon as you've noticed a fault, you should contact the retailer. You only have a limited time – usually only a few weeks – to return faulty goods. Many retailers will offer a replacement, repair or refund without question, especially if the item is relatively new. If you don't want to reject something, or it's too late to, it's worth simply phoning or visiting the retailer to explain the problem. Top Tips. What Car? : Factsheet. Directgov : Consumer rights - an introduction. The law protects your consumer rights when you buy goods or services.
Find out who to contact for consumer protection advice. You can get help if you’re treated unfairly or when things go wrong. This includes problems with: