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Telstra keeps 120 eyes on social media, checking for complaints. TELSTRA has 60 people combing social media sites to sniff out people who complain about the company.
Chief executive David Thodey said the power of the consumer is greater than ever before and Telstra is playing catch-up on customer relations. "We ourselves have about 60 people who monitor every social media site ... and you can imagine what is said about Telstra," he told a Queensland Media Club lunch in Brisbane today. The Standard for Influence.
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