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Telstra keeps 120 eyes on social media, checking for complaints | Information, Gadgets, Mobile Phones News & Reviews. TELSTRA has 60 people combing social media sites to sniff out people who complain about the company.

Telstra keeps 120 eyes on social media, checking for complaints | Information, Gadgets, Mobile Phones News & Reviews

Chief executive David Thodey said the power of the consumer is greater than ever before and Telstra is playing catch-up on customer relations. "We ourselves have about 60 people who monitor every social media site ... and you can imagine what is said about Telstra," he told a Queensland Media Club lunch in Brisbane today. The Standard for Influence.

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