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Few would argue the idea that the customer is king; and, these kings are becoming even more powerful as providers focus on market share to ride out the recession.

How Process Analytics Improve the Customer Experience

http://www.billingworld.com/s.aspx?exp=1&u=http%3A//www.billingworld.com/articles/2010/01/how-process-analytics-improve-the-customer-experi.aspx

iBurst Selected the FTS Leap Billing Solution ยท Telecom Billing OSS ...

Real-time billing of new and existing Services to be supported by Leap Billing Solution http://www.ossnewsreview.com/telecom-oss/iburst-selected-the-fts-leap-billing-solution/
http://irdeto.com/pay-tv-a-broadband-video.html

Pay Media Services: Digital Rights Management for Secure Streaming Media

Irdeto solutions cover the breadth of technology needs for broadband and broadcaster content distribution so you can keep pace with demands from today's media consumers.