Work. Oss/bss. For:don.smith. How Process Analytics Improve the Customer Experience. Few would argue the idea that the customer is king; and, these kings are becoming even more powerful as providers focus on market share to ride out the recession. Operators are relying on ARPU gains to achieve better-than average market growth in the recovery period. Throughout this transition, providers are making strategic investments to improve the customer experience and therefore better position themselves to achieve short-term and long-term market and financial performance gains. These include reducing operational costs and adding customers in near-saturated markets, avoiding churn (particularly for lifetime “value” customers), accelerating penetration across product lines, and driving increased revenue per customer and customer lifetime value. To be successful, organizations must first understand how customers transact and traverse across the large, complex order-to-cash process, from marketing programs through to billing, customer care and field service.
OSS Nokalva - Home Page. Entropic Plunges on Broadcom Fears. Shares of Entropic Communications Inc. (Nasdaq: ENTR) plunged today, apparently on fears that Broadcom Corp. (Nasdaq: BRCM) is about to deal the chipmaker some head-on competition. As analyst Andrew Schmitt of Nyquist Capital pieced together recently, Broadcom is working on a GPON chipset. Separately, Broadcom acquired Octalica last year, giving it technology for the Multimedia over Coax Alliance (MoCA) standard, which runs home networks over coaxial cabling. What happens when you put those pieces together? The clues were there when Schmitt revealed the GPON piece. Broadcom won't comment on whether it's got GPON going, by the way. What makes this particularly threatening to Entropic is that, according to Schmitt, Broadcom's already gotten a win at Alcatel-Lucent (NYSE: ALU), a primary GPON supplier for Verizon.
"What wasn't seen [after the Octalica acquisition] was the fact that Broadcom had figured out a way to accelerate the acceptance of this silicon," Schmitt says. Signs of Stability at AlcaLu? The net loss of €1.1 billion (US$1.73 billion) and the resignations of CEO Pat Russo and chairman Serge Tchuruk dominate today's coverage of Alcatel-Lucent (NYSE: ALU), but behind those headlines lurk some signs that Russo's successor might -- but only might -- come in as the giant vendor enters a period of greater stability and possibly even profitability. (See Russo, Tchuruk Out at Alcatel-Lucent and AlcaLu's Q2 Dragged Down by CDMA.) The company delivered better than expected gross and operating margins, after the impact of the €810 million ($1.28 billion) impairment charge against the CDMA business, at 34.9 percent and 2.3 percent respectively.
A year ago those margins stood at 33.4 percent and -0.4 percent. "I'm pleased with our progress in what is a very difficult market, given the complexity and challenges faced in bringing two companies together," stated Russo on today's earnings conference call. So with the tide turning, in AlcaLu's view at least, "the time is right for changes. AlcaLu's Q2 Dragged Down by CDMA. Whoever replaces Pat Russo as CEO of Alcatel-Lucent (NYSE: ALU) will need a clear head and a strong constitution to deal with the market conditions facing the vendor, which today reported its sixth straight quarter of net losses. (See Russo, Tchuruk Out at Alcatel-Lucent and AlcaLu Reports 2Q08.)
Two main factors are making it hard for the company to break that worrying trend: The ongoing weakness of the dollar against the euro; and the vendor's continuing woes in the CDMA infrastructure sector. There's nothing Russo and her team can do about the former, which, with about half of the company's revenues booked in dollars or dollar-linked currencies, is hitting the company's numbers hard. But the latter must be weighing heavy on their minds, as well as the company's top and bottom lines. AlcaLu noted that "the CDMA activity declined at a higher pace than the company had planned. Table 1: Carrier business drags down AlcaLu's revenues Table 2: Wireless hits Carrier Group's performance. WiMAX strategies: Broadening out. TelecomTV One - News. iBurst Selected the FTS Leap Billing Solution · Telecom Billing OSS ...
Real-time billing of new and existing Services to be supported by Leap Billing Solution FTS announced today that iBurst selected FTS’ Leap Billing as its real-time billing solution. iBurst is a provider of wireless services to a large customer base in South Africa. The company offers service bundles of data and VoIP services. FTS’ Leap Billing platform will be integrated with Softline’s Sage Line 500 ERP system, Aradial’s AAA and other components to cater for the provider’s service requirements, including VoIP. Leap Billing will also support quota management, VoIP interconnect, and complete customer management functionality including financial transactions.
“We are very excited with the selection of FTS’ Leap Billing platform,” said Cobus McQuirk, iBurst’s Head of Information Services. “We are confident that Leap Billing”s flexibility will enable iBurst to configure and launch new services in very short periods of time,” said Gil Hurwitz, FTS’ Chief Operating Officer. About iBurst. Partner Letter | Oracle and MetaSolv Software. GigaOM:Om Malik. GigaOM:Featured.