8 Tips on How to Anticipate Customer Needs. Edit Article Edited by bbyrd009, Elizabeth Douglas, Whoze, Krystle and 16 others Anticipating a customer's needs is an important part of most retail and wholesale businesses, especially in a more challenging retail environment so they choose to come back. Anticipating needs also provides opportunities for personal and professional growth. A business that takes the extra step of anticipating and providing for an obvious corollary need can generate loyal, repeat customers; and even a humble clerk who is alert to the needs of the customer standing in front of them is sure to advance. While much of this may involve remembering or noting the desires of the individual customer, it also largely means putting yourself in a customer's place, which takes a little practice.
The needs of a truck driver versus a pregnant mother with children may differ, even for the purchase of a cup of coffee. Below are some steps to help you improve your anticipation of a customer's needs. Ad Steps Tips Warnings. The 10 Do(s) and Don't(s) of Outstanding Customer Service. Is it just me, or is customer service really bad all over the place?
It’s bad in retail shops, on the phone, through the mail, on the Web,… But you don’t have to be part of the problem! Here are some tips and real-life examples to help you improve your relationships with customers through outstanding service. Amazingly, as we’ll see, it all comes down to what your mother told you all along. Ever break your promises. If you say, "I will email you back with that information today," or "We will ship that out to you within 24 hours," then DO IT. Answer your communications-emails and voice messages-promptly. When you consider the essentials of outstanding customer service, it really just comes down to doing what your mom always told you: keep your word, play nice, be fair, say “thank you,” answer me when I talk to you, and have a little respect. How to Defuse a Situation With a Difficult Customer: 7 steps.
Edit Article Satisfying the CustomerGetting in the Right MindsetDefusing Specific Difficult Situations Edited by Chris Hadley, Elizabeth Douglas, Puddy, Blizzerand and 24 others One of the most difficult things about working with people can be the people. Whether you work in food, retail, or hospitality, sooner or later, you'll come face to face with a furious, irate, or unruly customer. Never fear - there are tried and true ways to smooth over the situation in a way that works for you, the business, and, most importantly, the customer. Ad Steps Part 1 of 3: Satisfying the Customer 1Be a good listener. 6Know when enough is enough. Part 2 of 3: Getting in the Right Mindset 1Set aside your ego. 4Empathize with the customer.
Part 3 of 3: Defusing Specific Difficult Situations 1Know what to do when a customer wants a refund that you're not allowed to give. 2Know what to do when a regular customer has been slighted. Tips Don't be condescending. Sources and Citations. TOP TEN Customer Service Mistakes - Customer Service Training Experts Customer Service Training Experts. By Nancy Friedman, The Telephone Doctor Telephone Doctor usually gets asked: “What are the best customer service tips?” Recently someone asked about the worst customer service mistakes? So, to make it even, we’ve compiled the ten worst customer service mistakes. Take note. . . and don’t let these happen to you! 1. Not Being Friendly Enough Without exception, not being friendly is the number one customer service mistake. 2. Heads that twirl on a spindle when you’re working with a customer is a big mistake. 3. This customer service mistake unfortunately happens a lot. 4. No one thinks they’re rude; certainly not on purpose. 5.
When working with a customer, if you’re not familiar with the products and services you offer, you’ll be making a big mistake. Telling a customer, “I’m new” or “I’m just a temp” only adds fuel to the fire. 6. It’s a very good idea to explain to your customer in person or on the phone what you’re going to be doing for them. 7. 8. 9. 10. Good luck! How to Sell a Product: 15 steps.
Featured Article Categories: Featured Articles | Sales In other languages: Italiano: Vendere un Prodotto, Español: vender un producto, Deutsch: Ein Produkt verkaufen, Português: Vender um Produto, Français: vendre un produit, Русский: продать товар, 中文: 销售产品, Bahasa Indonesia: Menjual Sebuah Produk, Nederlands: Een product verkopen, Čeština: Jak prodat produkt, العربية: بيع منتج.
Customer Service: 50 Things Retail Employees Should Never Do - 44inShareinShare Customer service is dependent on your retail employees. Here are fifty of my blunt reminders for both staff and owners of specialty retailers. Unless you stop them from happening, they will start a chain of events that become unmanageable. Retail customer service means avoiding these fifty things that can make the difference between hearing, “I’ll take it,” and “I’m outta here.” 1. Do not let anyone enter the shop without a warm greeting. If you can’t or won’t do that, go work at Macy’s. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. Yes I prefer to be optimistic most of the time but some people can process the “Don’ts” better than the “Do’s.” ©Bob Phibbs MMXIII All Rights Reserved Related posts: 15 Things Retailers Should Never Say - Negative Customer Service Phrases to Avoid.
We all know that a positive tone and language are highly important when it comes to good customer service, but many retailers still use phrases that may give the wrong image and negatively impact our customers' shopping experience. The following phrases used in a customer service setting can kill a sale and possibly lose a customer. Here are some sayings retailers should avoid. 1. I Don't Know Customers don't expect retailers to know everything, but when it comes to answering a product question or other inquiry, they do expect the salesperson to be confident enough in their knowledge of the business to provide an answer. Better: "That's a good question. 2. Your shop's policy may not allow returns on clearance merchandise or other items.
Better: "Let us know if you're not satisfied and we'll make it right. " 3. There may not be a more infuriating phrase in customer service than this one. Better: "I apologize. " 4. Better: "Yes, we stock that. 5. 6. 7. 8. Better: "What I can do is ___. " 9. 10. The Ten Commandments of Great Customer Service.