SaaS Metrics - A Guide to Measuring and Improving What Matters. This blog post looks at the high level goals of a SaaS business and drills down layer by layer to expose the key metrics that will help drive success.
Metrics for metric’s sake are not very useful. Instead the goal is to provide a detailed look at what management must focus on to drive a successful SaaS business. For each metric, we will also look at what is actionable. There is an updated (re-written) version of this post available here: SaaS Metrics 2.0. Introduction to Cohort Analysis for Startups.
Sometimes, when you’re buried in data, statistics, graphs and reports, analytics work can feel a tad dry.
Personally, I tolerate creating reports (generally by automating them) but find analysis (identifying why the data is the way it is) rather compelling. In this first of several posts on cohort analysis I’m going to explore why dividing your visitors into cohorts is the fastest path to the insight you need to answer the tough “why” questions about your data. Is your product getting better? How do you know? Actionable Metrics - Say Hello to Cohort Analysis.
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