Derek Allan Boman
ChannelRoute AI and Patent-Based Call Intelligence Systems: A Technical Overview. Derek Allan Boman (@derekallanboman) on Speaker Deck. Speaker Deck Featured Business Design Education How-to & DIY Marketing & SEO Programming Research Science Storyboards Technology Derek Allan Boman derekallanboman 0 Stars Derek Allan Boman is an AI systems developer and inventor focused on call intelligence, communication-channel management, live-human detection, outbound workflow efficiency, and human-in-the-loop software systems. Skills Artificial Intelligence Agentic AI Machine Learning Speech Recognition Speaker Recognition Telecommunications Call Intelligence Software Development Python Node.js Human-Computer... Decks Derek Allan Boman — ChannelRoute AI and Patent-Based Call Intelligence Speaker Deck Pro: Add privacy options and schedule the publishing of your decks Upgrade. Derek Allan Boman.
Derekallanboman/derekallanboman: Derek Allan Boman – AI Systems Developer, Inventor, and builder of CallSignal (AI call intelligence system) Derekallanboman (Derek Allan Boman) US12231601B2 - Techniques for managing softphone repositories and establishin... This application is a divisional of U.S. patent application Ser. No. 17/061,833, titled “Techniques for Managing Softphone Repositories and Establishing Communication Channels” filed Oct. 2, 2020, now allowed, which is incorporated herein by reference in its entirety. The present disclosure relates to telephonic communication. In particular, the present disclosure relates to establishing communication channels between a softphone and a terminal. Multiple softphones are often utilized to establish communication channels with multiple terminals.
Softphones can incorporate various types of technologies and algorithms to better the experience of a user. For example, softphones can apply sound recognition algorithms to analyze the sound heard during a call such as voices and background noises. Further, a softphone can include memory devices. First, an agent is inundated with a continuous steam of tasks and calls. Third, many call centers operate primarily on a commission basis. US11438456B2 - Techniques for managing softphone repositories and establishin... The present disclosure relates to telephonic communication. In particular, the present disclosure relates to establishing communication channels between a softphone and a terminal.
Multiple softphones are often utilized to establish communication channels with multiple terminals. Softphones can incorporate various types of technologies and algorithms to better the experience of a user. For example, softphones can apply sound recognition algorithms to analyze the sound heard during a call such as voices and background noises. Similarly, softphones can incorporate other algorithms such as those related to data analysis. For example, a softphone can analyze the length of a calls or the area code of a phone number to better estimate likelihood of someone answering a future call. Further, a softphone can include memory devices.
An agent can be given a variety of tasks such as making a sales pitch, addressing customer service requests, obtaining information from the prospect, etc. ChannelRoute AI and Patent-Based Call Intelligence Systems: A Technical Overview. ChannelRoute AI and Patent-Based Call Intelligence Systems: A Technical Overview by Derek Allan Boman. Derek A Boman - Independent Researcher. Derek Allan Boman is an independent researcher, inventor, and AI systems developer whose work focuses on communication technology, call intelligence, software development, workflow automation, and human-in-the-loop systems. He is the named inventor of U.S. Patents US11438456B2 and US12231601B2, titled “Techniques for Managing Softphone Repositories and Establishing Communication Channels.” The patents address systems and methods involving repositories of user and prospect information, groups of telephone numbers, software-based telephony endpoints, communication-channel establishment, call-data analysis, voice-related processing, active-user determination, channel prioritization, and the termination of non-qualifying communication channels.
Boman is currently developing ChannelRoute AI, a software prototype exploring AI-assisted outbound communication workflows. A central theme of his research is explainability. Less.