For insurance companies, the day of digital reckoning. The digital disruption that has transformed sector after sector, from publishing to travel, has come to insurance.
Many insurance executives view the digital challenge as purely an IT topic, a social media play or a onetime conversion that could be resolved in relatively short order. It is none of these, but rather an ongoing challenge that involves all areas of the business and requires a significant shift in both capabilities and mindset—often leading to a fundamentally different business model for an insurer. Is Digital Transformation 1.0 just e-Business 2.0? Gaining a Digital Advantage.