Community Maturity Model. How to build and maintain trust in online communities | Communit. A vital element of a successful online community is trust. Without it, your community won’t be as strong as it could be – trust brings people together; it encourages people to share information and the more they share, the more others will share. Strong bonds result in a strong community. In this article, I’ll outline some of the ways you can build and maintain trust in online communities.
Who needs to be trusted? As a community manager, it is important that your members trust you – after all, you’re the official ‘authority figure’, even though you should always be deflecting the spotlight onto your members. Members of online communities will often mimic the behaviour of influencers – so it’s important that you lead by example if you want to encourage an atmosphere of trust in your community. Be authentic You can’t fake it.
Share Online communities share information. You need to encourage information sharing. Be unbiased (perhaps) Be consistent You can’t earn trust overnight. InShare2. Five Habits of Highly Successful Community Mana. Don’t lose existing members of your online community | Community. New members help your community become more vibrant – but you don’t have a community in the first place if you can’t keep hold of your existing members. It doesn’t matter how many posts you have – if members join, say hello and then leave, you don’t have a community. You need to keep hold of existing members whilst attracting new ones at the same time. How to keep existing members of your online community Members of your online community need to feel special and they need to feel valued. They need to know that you want them as a members and they need to know that you have noticed them.
Here are some ways you can lower the turnover of your online community: 1. Be personal. When you welcome new members, they know they have been noticed. 2. If members do good, tell them. 3. Don’t just talk to your members. 4. Similar to above. 5. If you’re not a ‘people person’, you can’t be a community manager. Show an interest in your members, and they’ll continue to show an interest in your community. 6. Social Media Time Management: 9 Guiding Principles | Brand Eleva.