benchmarking intranets
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A List Apart: Articles: The Discipline of Content Strategy
We, the people who make websites, have been talking for fifteen years about user experience, information architecture, content management systems, coding, metadata, visual design, user research, and all the other disciplines that facilitate our users’ abilities to find and consume content. But who among us is asking the scary, important questions about content, such as “What’s the point?” or “Who cares?” Who’s talking about the time-intensive, complicated, messy content development process? Who’s overseeing the care and feeding of content once it’s out there, clogging up the tubes and dragging down our search engines?
Intranets have become immensely popular over the past few years. While they were usually found only in large organizations five to ten years ago, the past few years have seen companies, non-profits, and institutions of all sizes beginning to see the value of creating a Web site specifically for internal use. Often the drive for creating an Intranet is simply to keep up with the Joneses (because every other company is doing it) or because rogue departments set up their own internal Web servers and the Communications or IT departments try to reign them in. Unfortunately, it is too often the case, especially with smaller companies, that there is no real strategy behind creating, maintaining, and using an Intranet. Every Intranet is different, and every section of a company’s Intranet can be used differently.
Digital Web Magazine - Three approaches to Intranet Strategy
Determining the ROI of Enterprise 2.0 | ZDNet
Despite recent statistics showing that Enterprise 2.0 tools have spread to about a third of businesses globally, there remain ongoing questions being asked in the enterprise software community about the real returns that they provide to businesses that deploy them. Many IT solutions create value only after traveling through an indirect chain of cause and effect. Certainly blogs, wikis, and social networks are popular on public networks, but does that translate to meaningful bottom line value to organizations? In other words, is Enterprise 2.0 truly strategic in the unique way that information technology can so often be? This is a key question since actual penetration of these tools is almost certainly lower than the one third figure I mention above. Most organizations today, even the ones where the applications are available to employees currently, are not yet exhorting workers to adopt these tools en masse despite a suite of compelling arguments and a growing set of case studies.
Enterprise Intranets are an often overlooked corporate asset. These powerful tools represent the knowledge, relationships, and processes of a company, yet for the most part they go under-resources, under-appreciated, and given third-class citizenship to the public site and customer or partner extranet. We know they are important as they are a direct reflection of your corporate culture . If a company’s competitive strength is it’s employees and how they work together, the intranet is a valuable tool.
The Challenges, Evolution, and Success Factors of the Enterprise Intranet « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing
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Do we finally have the right technologies for knowledge work? Wikis, blogs, group-messaging software and the like can make a corporate intranet into a constantly changing structure built by distributed, autonomous peers — a collaborative platform that reflects the way work really gets done. By the fall of 2005 , the European investment bank Dresdner Kleinwort Wasserstein (DrKW) had just completed a rollout of three new communication technologies to most of its employees.
Enterprise 2.0: The Dawn of Emergent Collaboration - The Magazine - MIT Sloan Management Review
Jakob Nielsen 's Alertbox, August 3, 2009 Summary: Community features are spreading from "Web 2.0" to "Enterprise 2.0." Research across 14 companies found that many are making productive use of social intranet features. Through several rounds of research on intranet portals , we've repeatedly reached the same conclusions:
Social Networking on Intranets (Jakob Nielsen's Alertbox)
This report reviews the designs and usability of 10 intranets that were chosen from a much larger number of nominated designs. The report is richly illustrated with 187 full-color screenshots , giving readers the unique opportunity to see great intranet designs that are usually hidden behind a firewall. These intranets represent companies ranging in sizes, from 550 to 55,000, with the average size being 19,700 employees. The designs include good examples of social networking, clean IA, strong content management, large amounts of documents, and mission-critical applications.
Intranet Design Annual 2011: 10 Intranets With Great Usability
"It is also very useful to be able to base discussions on facts rather than intuition when interacting with management with perhaps little or no exposure to this topic.” Jane McConnell gives customized briefings on Digital Workplace Trends for management and intranet teams. Get in touch to explore how an executive briefing can give your organization a jump start for your next intranet steps. NetStrategy/JMC has been helping some of the world's largest organisations transform their intranets since 1998. Read about NetJMC services on netjmc.com .
Digital Workplace Trends /NetJMC
