Seven steps to remarkable customer service. Seven steps to remarkable customer service by Joel Spolsky Monday, February 19, 2007 As a bootstrapped software company, Fog Creek couldn’t afford to hire customer service people for the first couple of years, so Michael and I did it ourselves.
The time we spent helping customers took away from improving our software, but we learned a lot and now we have a much better customer service operation. Gethuman - changing the face of customer service.