Run more efficiently with unified and highly automated hotel PMS fully streamlining core processes like online distribution, billing, guest engagement and more. Accelerate booking-to-cash with the Payment autopilot radically automating the way you manage and process your deposits, cancellation penalties and card payments. Generate more auxiliary sales with smarter guest engagement and generate more upsells by truly personalising and automating your communication with guests before, during and after their stay
Feature updates August 2020. Feature updates July 2020. RE:START - Hospitality in the era of social distancing. 5 Lessons Independent Hotels Can Learn from Chain Brands. Hostels of the Future: The Secret Behind the Recent Hostel Boom. With millennial travellers investing a considerable amount of their time and income on prolonged trips, business has really gone up for hostels.
But between the demands of their new guests and the pressure of competition, some improvements had to be made. Breaking away from tradition, along with the usual dormitory style-accommodations, the more hip establishments now boast private suites, their cafeterias offering a wide range of meals suitable for all kinds of dietary preferences, and finally they encourage socialising among guests by offering them a common area in which to meet, and a host of activities and sightseeing opportunities across the city.
4 Quick Ways to Boost Your Hotel’s Checkout Conversion Rates. Ever since online travel agencies took off, direct conversion rates in hospitality have been so poor that many hoteliers had simply given up on maintaining and upgrading their websites, instead focusing their attention on the growing influence of social media platforms.
But this does not reflect the reality of the guests’ desires. Mobile bookings have been steadily growing over the last couple of years, and a decline is nowhere in sight. With more and more people taking spontaneous trips, last minute bookings are in their peak, meaning that the usual time for consideration allotted to booking a room is now gone. Cloud PMS vs On-Site PMS: Is There Still Time to Hold on? Many of the misunderstandings surrounding new technology tend to stem from a lack of a clear understanding of how the previous generation of technology actually works.
Such is the case of the issue with cloud-based property management systems and their predecessors, the on-site PMS. Let us examine some of the issues that hoteliers have when faced with making the switch: What If the Internet Connection Drops? This tends to be the first concern associated with Internet-based services. But here’s the thing, the internet is one of the most reliable amenities you have at your disposal, even if you lose access to your connection you can still use a mobile device with 3G (a type of wi-fi that provides internet access via radio towers). In order to understand better why cloud PMS was needed in the first place, we should examine the issues that plague on-site PMS: Safety On-site PMS is an information hazard.
Reliability & Price Integration Or its lack thereof. Yes. 5 Steps to Creating a Great Hospitality Team. Hotel managers are tasked with handling a multitude of obstacles in order to create a business model with sustainable yield potential.
There would be no use of such a model if the people behind its implementation are only half on board or not even there. Your team is the driving force behind your hotel’s success or failure which is why it is so important to understand how to work for them, so that they may work for you. The Pillars of Great Hospitality. Timeless hospitality does not operate on a fixed set of rules that have been proven to work time and time again, instead, it is defined by hotels’ ability to remain relevant despite the ever-changing climate of the industry.
So how do you achieve this? Market to Your Niche Much of guest dissatisfaction with an establishment actually stems from the guest and the hotel being the wrong fit for each other. In order for hoteliers to guarantee a certain level of service to their guests, they must first attract the right guests. Establishing what a “right guest” is in this context can be a bit tricky, as travel has been booming like never before resulting in high demand for rooms and services. This fact coupled with lowering room rates in order to remain competitive on OTAs as Booking and Tripadvisor have resulted in a state of crisis for many traditional establishments. Many hoteliers have turned to guest personas as an aid for determining who they should market their services to. 3 Steps to Follow When Dealing with Difficult Hotel Guests.
How do you simultaneously please a group of people with vastly different backgrounds and expectations?
Hotel staff everywhere is tasked with answering this question on the daily as they rush to meet guest demands that can range from perfectly reasonable to downright outlandish. Here you can find some outlines and recommendations on conflict management and resolution that can be used to turn a difficult situation to your advantage. 1. The Importance of Environmental Sustainability in the Hospitality Industry. Global warming has been looming on the horizon of social thought for decades and its impact has proven impossible to ignore.
Violently unstable weather patterns have brought the issue of climate change to everyone’s doorstep and the most conscious of consumers have acknowledged not only the issue at hand but also the need to be an active part of the solution. It is no secret that modern patterns of consumerism are to blame for the current state of our environment and this has put industries, especially those which rely heavily on leisure and entertainment at odds with the environmental movement, as it often undermines the core values of their business models. Why Go Green ? Rethinking hospitality as a sustainable practice is becoming an increasingly urgent matter, as the threat of global warming is not a passing trend that would fade away within a decade or so. Motto by Hilton: A New Breed of Hospitality. The last quarter of 2018 was marked by the announcement of Hilton’s new micro-hotel brand Motto and the company's intent on launching a chain of reasonably priced urban hotels, the first of which is set to open for business in London, a year from now.
It should say something about the current nature of the hospitality when one of the industry giants takes note of the recent hostel boom and acts on it by taking long term steps to integrate it into their business model. Still, it’s important to note that Motto by Hilton is not meant to be a hostel, but rather a novel hotel experience inspired by many of the features that make hostel stays desirable to an increasingly wider demographic of travellers. Hilton’s principles of innovation are at the centre of the brand’s long-lasting success, and as such any new project they choose to take on can have an almost transformative effect on the industry as a whole. How did Motto by Hilton Came to be? Motto was Hilton’s response to this need. How Artificial Intelligence Impacts the Hotel Industry? Despite the overreaching global impact that technology has on our daily lives, many people still react with decisive scepticism whenever artificial intelligence is brought into a conversation.
It may be because the topic was only until a few decades ago the stuff of science fiction, or it may be out of fear brought up from the absence of knowledge on the topic, a fear possibly further fueled by the above-mentioned fiction. If we were to take a step back from the conundrum surrounding the topic and examine it from a purely business standpoint, then AI has a lot to offer. By providing hoteliers and guests alike a reliable and easily configurable set of services artificial intelligence is the face of change hospitality has been waiting for.
Improving Hotel Operations Through AI. Google Hotel Search: The Feature Which May Change Online Distribution. Google Hotels, the search engine giant’s new feature has got tongues ablaze as hospitality industry professionals are considering the potential impact of the biggest online search engine putting its algorithms to work in hospitality.
The design of the feature in itself is quite similar to that of Airbnb, with a keyword search based result and a side by side view of the listings and a map of the area, with locations being marked via their room rates. Naturally, with Google’s constantly adapting algorithm in play, the results will alter in line with guest browsing patterns. This fact, along with Google’s enormous presence in users’ everyday lives, is enough to give hoteliers pause to consider how this new feature may work in their favour. By allowing guests to browse and filter OTA and direct listings simultaneously Google has created a massive opportunity for revenue optimization as it opens new doors for direct distribution in the following ways: 3 Hotel Revenue Generating Ideas and How to Implement Them. The ever-changing character of hospitality has led the industry’s focus away from improving the quality of the rooms themselves and deeper into creating a more complex guest experience.
While issues such as driving up direct bookings and managing room rates across various distribution channels are still a top priority of hotel revenue management, it has become more apparent than ever that these practices are in themselves insufficient when it comes to revenue optimisation. Non-room revenue now plays a pivotal role in increasing an establishment’s profit margin which is why hoteliers everywhere are expanding their efforts in creating all-inclusive guest experiences across all price ranges. What is Friction and How Does It Impact Guest Loyalty. In recent years hospitality software has provided hoteliers with a myriad of opportunities to evolve and expand their businesses, yet somehow many still defer upgrading to newer solutions as if the software itself is a form of luxury that hotel management provides to staff and guests for free.
Well, they’re not entirely wrong, integrated hospitality solutions are intended to automate the drudge out of your employees’ everyday tasks while simultaneously helping your guests navigate their stay with the least frustration possible. This process of offering a service and then making the procurement stage either difficult or unpleasant for the guest is called friction. It is the underlying reason for many disappointing stays which is why eliminating it should play a central part in any revenue optimisation strategy. Guide to Innovative Hotel Loyalty Programs. Ever since commercial airline travel became a widespread practice hotel loyalty programs have been an integral part of hospitality.
With points based programs offering discounts of services being the most popular choice, the guest would often take any offer presented to them and would quickly sign up. But online travel agencies (OTAs) have forced the hand of traditional hospitality providers by oversaturating the hospitality industry with independent hotels all vying for the loyalty of the same guests as traditional establishments. This change has resulted in many hoteliers abandoning point based guest loyalty programs as hotel goers no longer see the appeal in them. This has, in turn, made the cost of maintaining such programs simply unsuitable for smaller chains and many are now looking for a fresh take on customer loyalty.
The True Value of Reward Programs So, in order to build a healthy business model hoteliers must rely heavily on loyal guests whose value increases over time. How Integrations Enhance Hotel Management. Hospitality software has gone a long way since the days of manual rate updates and sparse data gathering. Legacy hotel solutions while useful to a degree were little more than a way of grasping for tangible information in complete darkness. But with the commoditisation of the internet software companies have found a whole new way of looking at data, and realised that the way to creating competent hospitality solutions is through integration. But how do hospitality solutions integrate and how does it affect data acquisition? How to Drive More Direct Hotel Bookings with Email.
The travel industry is experiencing exponential growth, with online sales at the heart of the boom. But, with marketplace bookings increasing by 184% over the past year, and direct bookings being struck by an 81.3% abandonment rate , the question is: who’s benefiting from this growth? In the Spotlight: Nick, Our Integration Guru. Nick is our Integration Manager. 3 Tips on Advancing Your Hotel’s Event Marketing Strategy. Event tourism is a niche which holds huge revenue potential for hospitality providers. How Hospitality Providers are Driving up Revenue with the Help of Chatbots. Clock Software Once Again Awarded PCI DSS Level 1 Service Provider Certification. The PCI DSS Level 1 is the highest level of certification possible for service providers.
Observing the highest standards of payment security is paramount for any merchant handling credit card data and processing payments. 5 Lessons in Building a Successful Hotel Brand. Green Hotels Pave the Way to Improved Guest Loyalty. Hotel Data Safety (Part 1): Hospitality Cybersecurity and Data Risks. 5 Reasons Why Your Hotel Should Have a Google My Business Listing. Upselling as a Way of Improving Guest Loyalty. Why are Hospitality Providers Falling out of Touch with Industry Advancements?
Ready for a Change? Does Your Hotel Adapt to Survive or Adapt to Improve? Coronavirus: The Impact on Hospitality Industry and How to Plan Ahead. Essential Hotel Key Performance Indicators Hoteliers Must Track. How Technology is Changing Our Views on Hotel Software. A New Key Partnership Between Clock Software and SmartHOTEL. Six Tips on How to Increase Low Hotel Occupancy in the Off-Season. How a Crisis Can Create an Opportunity For Improvement in Hospitality. 6 Booking Performance Ideas For Hotels in Crisis.
Hospitality Industry Post-COVID-19: What to Expect and How to Prepare for it. It’s Staycation Season! Here are 5 Helpful Tips to Increase Occupancy.
Complete hotel software Clock PMS Suite. ClockPMS is a comprehensive hotel system giving hoteliers mobility, streamlined operations, online distribution, zero-click synchronization, guest engagement. Digital hotel guest experience. Cloud hotel management system, hotel PMS. Clock Hotel Software - Londres - Service d’approvisionnement hôtelier. Clock Software.