Customer Service
Get flash to fully experience Pearltrees
30 August 2012 Last updated at 19:00 ET Viewpoint by Karmesh Vaswani Infosys Shoppers are increasingly letting the barrier between digital and bricks and mortar blur when it comes to retailers Walk down any High Street and you can see the biggest forces revolutionising shopping habits as the meteoric rise of Google, Amazon, Apple and Facebook (or the Gang of Four as they are known) have fast become a normal part of our day-to-day lives.
Follow my leader: Retailers race to catch digital rivals
Customer Interaction
The Rise of the Social CEO within Enterprise 2.0
So here we are almost at Enterprise 2.0 in Boston . I will be reporting on it on this blog next week. I recently found an interesting related study.
A Chronology of Brands that Got Punk’d by Social Media
Update: Aug 2011, we’ve conducted a research project to analyze these social media crises, read the full report to find out what went wrong and how to prevent it .
While enterprise IT giant Oracle wrestles with its cloud message and attempts to assert its Java IP against Google, the company has lost its biggest user of Siebel customer relationship management (CRM) to an open source supplier with a cloud pedigree.
Oracle loses its biggest Siebel implementation to SugarCRM - 02 May 2012
As the Web becomes increasingly social, more and more companies turn to Twitter to address problems that customers have with their products or services.
Twitter Tech Support: How Effective Is Tweeting a Tech Problem?