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“You say you want a revolution.
30 August 2012 Last updated at 19:00 ET Viewpoint by Karmesh Vaswani Infosys Shoppers are increasingly letting the barrier between digital and bricks and mortar blur when it comes to retailers Walk down any High Street and you can see the biggest forces revolutionising shopping habits as the meteoric rise of Google, Amazon, Apple and Facebook (or the Gang of Four as they are known) have fast become a normal part of our day-to-day lives.
So here we are almost at Enterprise 2.0 in Boston . I will be reporting on it on this blog next week. I recently found an interesting related study.
Update: Aug 2011, we’ve conducted a research project to analyze these social media crises, read the full report to find out what went wrong and how to prevent it .
While enterprise IT giant Oracle wrestles with its cloud message and attempts to assert its Java IP against Google, the company has lost its biggest user of Siebel customer relationship management (CRM) to an open source supplier with a cloud pedigree.
As the Web becomes increasingly social, more and more companies turn to Twitter to address problems that customers have with their products or services.