Retail banking is one of the most competitive sectors for branding in the world. How do you ensure your brand stands out? Best Practice & Innovation
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Bank technology has been in the headlines of late for all the wrong reasons. Online banking downtime is becoming a more frequent occurrence, or at least an occurrence that gets noticed more often, as more customers shift online and banks struggle to service them consistently with decades old legacy systems. Speaking after the bank's half-year results this month, NAB chief Cameron Clyne admitted outages are a function of "big old legacy systems" that the industry is in the process of replacing.
OPINION In a world where the bank is no longer a place you go, and banking has become something you just do ('Banking's new normal), the role of branches is back in the spotlight. The prospect of closing branches — always a sensitive political issue— has returned, following the release of ... Read full story
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