Support Client
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Customer Service – not Marketing, not P.R., not anyone else – should be handling the online community relationship with your customers. Or, if you have a technical product/service, it’s technical support, or helpdesk. Surely that’s obvious?
Online Community is Customer Service | Laurel Papworth
Get Satisfaction , la plateforme interactive de relation client a annoncé la semaine dernière que son outil de CRM était désormais intégrable sur les pages fans de Facebook via son nouveau service, le Facebook Social Engagement Hub .
Le CRM s’invite sur Facebook
Facebook Pages Become Customer Support Centers
As Facebook continues to balloon in size, so too do the audiences that find, "like" and engage with brands via their Facebook Pages.
Twitter et Service Clientèle