Emotional labor. Emotional labor or emotion work is a requirement of a job that employees display required emotions toward customers or others.[1] Example professions that require emotional labor are: nurses,[2] doctors,[3] waiting staff,[4] and television actors.[5] However, as particular economies move from a manufacturing to a service-based economy, many more workers in a variety of occupational fields are expected to manage their emotions according to employer demands when compared to sixty years ago. Definition: emotion work versus emotional labor[edit] A waitress at a restaurant is expected to do emotional work, such as smiling and expressing positive emotion towards clients require face-to-face or voice-to-voice contact with the public.require the worker to produce an emotional state in another person.allow the employer, through training and supervision, to exercise a degree of control over the emotional activities of employees.[7] Determinants of using emotional labor[edit] In organizations[edit]
From caterpillar to butterfly: how to transform your business model... Great Products Are Nice. But Great Businesses Add Services To Them | Co.Design. Amazon may have taken some critical heat over its latest Kindle, but the product reveals an interesting approach by the company’s CEO. “Some of the companies that have made tablets have not been successful because they made tablets,” Jeff Bezos said.
“They didn’t make services.” That statement is an acknowledgement of the growing value that can be derived from service-based business models, rather than from product innovation alone. Incorporating services into traditionally product-centric “design, manufacture, market” models--or replacing the product entirely with services--allows companies to create value for their customers as well as their shareholders. Besides creating new revenue streams, services can dictate higher margins, because they are easily scalable with minimal variable costs.
Our research has identified four innovative models in which services supplement or replace the product-centric model, and provide compelling experiences for consumers: Your Product Is Just a Gateway. What is service design by the way? | Service Jam Berlin 2012. The Best Of The Best: The IxDA Selects The Best Interaction Design Of 2012. A dashboard that encourages eco-friendly driving, a tiny music sequencer, and a cell phone geared toward old folks count among the winners of the Interaction Design Association’s (IxDA) first annual Interaction Awards. The awards tip a hat to the best interaction design of 2012--to the work of designers who “create meaningful relationships between people and the products and services that they use,” as the press materials say. The jury, led by V.P. of Creative at Frog and Co.Design expert blogger Robert Fabricant, selected 27 projects from an international pool of 300.
Winning projects included mobile apps, web programs, car displays, and electronics, and spanned clients both big (Ford, Pepsi) and small (a science museum in Brazil). The grand-prize winner was a tiny music player for the Sifteo Cubes. Interaction design often involves using technology in novel ways to solve old problems. Or Smart Design’s dashboard for Ford’s 2010 hybrid sedans: The full list of winners: