Meaningful Thought/Writing

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Randy Nelson is Dean of Pixar University and gives a really nice 9-min talk below with important content for all professionals and students. The talk is called Learning and Working in the Collaborative Age. Pixar is the kind of company that focuses hard on the development of its people, and Nelson is someone who has a lot of experience helping very creative people communicate and collaborate better. Tips for creative success from Pixar Tips for creative success from Pixar
The Way We Work Is Changing - Hannah Morgan
by Alexandra Samuel | 9:30 AM July 15, 2010 [Visit Alexandra Samuel's new blog on HBR.org at http://blogs.hbr.org/samuel] #thankyoujesus for irl and online friends. Couldn’t live w/o either. Laptop down. It’s IRL Face Time! 10 Reasons to Stop Apologizing for Your Online Life - Alexandra Samuel - The Conversation 10 Reasons to Stop Apologizing for Your Online Life - Alexandra Samuel - The Conversation
by Matt Dixon and Lara Ponomareff | 8:36 AM July 28, 2010 Have you ever walked into an airport, seen that there is nobody in line at the check-in counter, but still made a bee-line for the self-service kiosk? Better yet, have you ever waited in line for an ATM machine even though there is nobody in line for the teller inside the bank? If you answered “yes” to either of these questions, you’re not alone. Most customers these days demonstrate a huge — and increasing — appetite for self-service, yet most companies run their operations as if customers prefer to interact with them live. In our research on this topic (which we discuss in our recent HBR article “Stop Trying to Delight Your Customers“), we’ve found that corporate leaders dramatically overestimate the extent to which their customers actually want to talk to them. Why Your Customers Don't Want to Talk to You - Matt Dixon and Lara Ponomareff - The Conversation Why Your Customers Don't Want to Talk to You - Matt Dixon and Lara Ponomareff - The Conversation
by Michael Schrage | 10:38 AM July 29, 2010 With innovation, entrepreneurship and significantly smarter fiscal policies, America should eventually escape its “hireless recovery.” But what won’t hasten new hiring — and might even dampen job prospects — is the mythical belief that higher education invariably leads to higher employment and better jobs. Higher Education Is Overrated; Skills Aren't - Michael Schrage Higher Education Is Overrated; Skills Aren't - Michael Schrage