Concourse. We help you manage customer relationships... ConcourseSuite is a dedicated Enterprise-Class CRM Solution with a single, easy to use web application. An open source Java-based application with a standards-based plug-in architecture, ConcourseSuite can scale to the largest enterprise, yet delivers the ease of use and low cost required by small and medium-sized businesses.
ConcourseSuite comprises several fully integrated modules. Developers can add custom functionality through the industry standard Java Portlet architecture. Get more information ConcourseSuite PricingView a Feature SummaryGet details about specific ModulesLearn about Customization and IntegrationView flexible Deployment Optionsor read our Case Studies. Helpstream: Ondemand Social CRM Customer Service. Salesforce Service Cloud™ 2. Parature. Today’s retail customer is always shopping around, but while price and quality consistently bring customers to the table, it’s increasingly the customer experience that completes the sale and makes all the difference between buy, buy, buy and bye, bye, bye. While it’s becoming harder for retailers to differentiate based on price and product availability, it’s becoming easier to differentiate based on customer experience. Personalization, seamless service across channels, customer-centric engagement; some retailers have it; some don’t.
But those who don’t must if they are going to compete in the ever-evolving retail space. Consider the following statistics from a recent Infosys Rethinking Retail study: On Personalization 86% of surveyed consumers who have experienced personalization say it influences what they what they purchase. Read More Customer support in the gaming industry is transformational, as well. Building a better customer experience is top-of-mind for most every brand today.