Social Support Tools
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ConcourseSuite is the first front office application suite to integrate Customer Relationship Management (CRM), web content management and team collaboration capabilities into a single, easy to user web application. An open source Java-based application with a standards-based plug-in architecture, ConcourseSuite 6 can scale to the largest enterprise, yet delivers the ease of use and low cost required by small and medium-sized businesses.
Brands and organizations that can respond quickly on social media may have more going for them than they realize. A March 2013 Simply Measured study of the Interbrand Top 100 Brands on Twitter shows that if an organization is able to consistently respond to customer questions and issues on Twitter in under an hour, they have a true customer service differentiator on their hands.